Business Implementation Manager

This Business Implementation Manager position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. VISN 5 is recruiting for two complementary positions. The GS-15 Business Implementation Manager oversees VISN-wide business operations, including billing, revenue, eligibility, enrollment, Community Care, compliance, audits, and process improvement. The GS-14 Access Operations Director/Clinic Practice Management Lead oversees scheduling, clinic templates, consult workflows, capacity, and access improvement. Together, these roles support efficient, coordinated, Veteran-centered care. Key duties: • Major duties include, but are not limited to: Oversees billing, revenue, eligibility, enrollment, and other Business Office functions. Coordinates Community Care business processes, compliance, audits, and operational improvements. Supports access and scheduling improvement efforts and supervises business operations staff. Review Business Office performance, revenue, billing, and insurance-data issues across facilities. Work with CPAC and facility leaders to resolve billing, collections, or business-process problems. Check eligibility, enrollment, registration, travel, and Community Care administrative issues. Review audits or compliance concerns, brief executives, and direct business-process improvements. Assign work and address staffing or performance issues for business operations teams. Manage all aspects of VISN Business Office operations, including the accurate capture and verification of veterans' insurance data, pre-registration, pre-admission certifications, and collaboration with VISN CMO on Community Care/CCN activities. Apply analytical, evaluative, developmental and advisory skills toward recommending improvements, action plans, contracts and other vehicles to accomplish work. Lead implementation, monitoring, and performance improvement activities associated with national and VISN initiatives (example, scheduling optimization programs, capacity management projects, and related transformational healthcare delivery models in conjunction with the subject matter experts. Collaborate with facility leadership, Health Service Areas, clinical operations, workforce management officials, and national program offices to identify barriers to access, develop corrective action plans, and implement sustainable process improvements. Collaborate with managers, Chiefs of Staff, physicians, healthcare providers, and compliance officers to ensure adherence to guidelines and requirements Conduct concurrent and retrospective analyses and audits of medical records; report results to appropriate committees with recommendations and follow-up actions. Exercise delegated authority on behalf of senior management to perform investigations, audits, and fact-finding, including actions requested by OIG, OSC, OMI, the Secretary of Veterans Affairs, White House inquiry teams, and Members of Congress. Oversee billing for co-payments and pharmacy co-payments; manage third-party recoveries (including tort and Office of Workers' Compensation Program cases), humanitarian and ineligible claims, personal violence claims, collection bills, and sharing/resource agreements (e.g., CCN, NextGEN CCN, TRICARE). Serve as VISN spokesperson regarding VHA billing/collections with federal departments, agencies, Congressional staff, Veterans Service Organizations, insurers, and other stakeholders; negotiate and coordinate policies and procedures to protect VISN revenue generation. Develop and direct local policies, procedures, and guidelines to achieve revenue collection goals and objectives. Communicate and educate veterans, VSOs, and community organizations regarding Business Office functions and the impact of regulatory/legislative changes; foster cooperation to support legitimate recovery of funds. Resolve work problems presented by site liaisons and team leads; evaluate subordinate positions; hear and resolve group grievances and serious employee complaints. Coordinate multiple types of work requiring distinct bodies of knowledge; provide both technical and administrative supervision. Using subordinate supervisors/team leads to coordinate and oversee work; advise and collaborate with officials across units and organizations. Determine training needs and requests; approve within-grade increases, overtime, and employee travel; recommend awards/bonuses and changes in position classification. Establish and plan work assignments, deadlines, and priorities; delegate tasks based on staff skills and complexity; provide instructions, guidance, and advice on special projects and administrative issues. Select, train, and onboard new employees; conduct performance appraisals; initiate disciplinary/adverse actions as needed; review quantity and quality of work; resolve employee complaints and grievances. Work Schedule: Monday-Friday 8:00am-4:30pm. Other work schedules within the core business hours may be discussed during the interview process. Telework: This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Location: This posting lists the VISN 5 headquarters location in Vancouver. Selected candidate will maintain their current duty station in accordance with return to office procedures. Position Description/PD#: Business Implementation Manager/PD00036VS Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Oversight and administrative management of multiple program areas to meet the needs of a healthcare organization; identify and implement improvements to optimize processes, access strategies, and decisions through an in depth analysis; coordinating cross-program projects or initiatives in the health care field. This work must have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Administration and Management Customer Service Audit Reporting Data Management Communications Technical Competence Partnering Conflict Management Leadership Manages Human Resources Accountability Supervisory Situational Judgment Test. Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment and decision-making skills that align with relevant competencies, organizational values, and best practices. Assessment results may be used as part of the evaluation, ranking and referral process. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. The assessment for this application does not include a cut score for a minimum level of required proficiency in these critical general competencies. However, you must answer each item in the assessment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and involves extended periods of sitting, reading, analyzing data, preparing reports, using computer systems, participating in meetings, and conducting virtual and in-person consultations. Occasional travel throughout the VISN is required to conduct operational reviews, audits, assessments, investigations, training activities, and leadership meetings. A pre-placement physical examination is not required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.