Business Sales Manager

Description The Westin Tempe is looking for a FT - Business Sales Manager to join our amazing Team! **Hours/Shifts - Monday - Friday availability - with occasional weekends and holidays** **Summary of Benefits** Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay / Sick Pay – Full Time and Part Time Team Members Holiday Pay – Full Time Team Members Amazing Recognition Programs/Giving Back – Community Outreach Tuition Reimbursement At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A Business Sales Manager takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. As a Business Sales Manager you’ll be the face of the hotel within your market - responsible for overseeing and coordinating all sales aspects of corporate travel segment of the Westin Tempe. This includes proactively soliciting and managing transient sales opportunities, customers relationships, and ensuring compliance with hotel, brand, and Crescent Hotels & Resorts. The role requires strong organizational, negotiation, and communication skills to deliver exemplary customer service and seamless travel experiences for business travelers. SPECIIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Basic hotel product knowledge, i.e., staffing, operations, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city • Basic knowledge of the hotel structure/layout and how all departments interact. • Extensive knowledge of market and related meeting industry. • Travel locally to conduct outside calls, promote the hotel and review competition. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer. Descripción ¡The Westin Tempe está buscando un Gerente de Ventas Comerciales a Tiempo Completo para unirse a nuestro increíble equipo! **Horarios/Turnos - Disponibilidad de lunes a viernes - con ocasionales fines de semana y días festivos** **Resumen de Beneficios** Descuentos en habitaciones para miembros del equipo y familia en Crescent Hotels and Resorts y Marriott Hotels Horarios flexibles Crecimiento profesional y desarrollo Beneficio de seguro disponible para miembros del equipo a tiempo completo y parcial Plan 401k y programa de coincidencia de la empresa Pago de vacaciones / Pago por enfermedad – Miembros del equipo a tiempo completo y parcial Pago de días festivos – Miembros del equipo a tiempo completo Programas de reconocimiento increíbles / Retribución – Alcance comunitario Reembolso de matrícula En Crescent Hotels & Resorts, somos un equipo de profesionales de la hospitalidad profundamente conectados y orgullosos de las experiencias excepcionales que proporcionamos a nuestros huéspedes. Más que eso, ¡sabemos que nuestros asociados son las estrellas brillantes de lo que hacemos! Entendemos lo que se necesita para ser parte de algo grandioso. Te animaremos a traer tu verdadero yo al trabajo todos los días, te celebraremos y te animaremos mientras brillas en tu trayectoria profesional. Ya sea nuestros programas de salud y bienestar, aprendizaje y desarrollo de clase mundial o nuestros descuentos de viaje que 'alimentan tu explorador interior', trabajamos duro para crear y entregar lo que TÚ necesitas. Estamos listos para que comiences tu viaje con nosotros donde Perteneces. Nos Importas. Brilla Intensamente. Un Gerente de Ventas Comerciales participa en el servicio a nuestros huéspedes alrededor de nuestro hermoso hotel y serás parte de un gran equipo de personas útiles que son apasionadas por entregar un servicio excepcional. Esta tarea debe manejarse de manera amable, cortés, oportuna y profesional, resultando en un nivel extremadamente alto de satisfacción del huésped. Como Gerente de Ventas Comerciales, serás la cara del hotel dentro de tu mercado - responsable de supervisar y coordinar todos los aspectos de ventas del segmento de viajes corporativos de The Westin Tempe. Esto incluye solicitar proactivamente y gestionar oportunidades de ventas transitorias, relaciones con clientes, y garantizar el cumplimiento con el hotel, la marca y Crescent Hotels & Resorts. El rol requiere fuertes habilidades organizacionales, de negociación y comunicación para entregar un servicio al cliente ejemplar y experiencias de viaje sin problemas para viajeros de negocios. CONOCIMIENTO, HABILIDADES Y CAPACIDADES ESPECÍFICAS DEL TRABAJO El individuo debe poseer el siguiente conocimiento, habilidades y capacidades y ser capaz de explicar y demostrar que puede realizar las funciones esenciales del trabajo, con o sin acomodación razonable, utilizando alguna otra combinación de habilidades y capacidades. • Conocimiento básico del producto hotelero, es decir, personal, operaciones, operaciones, seguridad, normas sindicales, estructurales, terminología, códigos de incendio, policía y salud, políticas del hotel, ciudad • Conocimiento básico de la estructura/diseño del hotel y cómo interactúan todos los departamentos. • Conocimiento extenso del mercado e industria de reuniones relacionada. • Viajar localmente para realizar llamadas externas, promover el hotel y revisar la competencia. Preparar información para, reunirse con y entretener a clientes según lo considere apropiado por el negocio potencial de esa cuenta. Representar el hotel en ferias comerciales. Configurar exhibiciones que impliquen flexionarse, agacharse, levantar y alcanzar por encima de la cabeza. HABILIDADES Y CAPACIDADES REQUERIDAS: Debe tener la capacidad de comunicarse en inglés. Personalidad automotivada con disposición equilibrada. Mantener una apariencia y comportamiento profesional en todo momento. Puede comunicarse bien con los huéspedes. Debe estar dispuesto a Todos los puestos enumerados en esta página están fuera de Marriott International, Inc. y sus subsidiarias (“Marriott”). Estas empresas son compañías y empleadores separados de Marriott. Controlan sus propias políticas y prácticas de empleo, incluida la contratación. Si acepta un puesto con una de estas empresas, no será empleado por Marriott. Estos enlaces se proporcionan únicamente con fines informativos. Marriott no respalda ni recomienda empleadores, y compartir una publicación no constituye un respaldo ni una recomendación de un empleador. Description The Westin Tempe is looking for a FT - Business Sales Manager to join our amazing Team! **Hours/Shifts - Monday - Friday availability - with occasional weekends and holidays** **Summary of Benefits** Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels Flexible Schedules Career Growth & Development Insurance Benefit Available for both Full Time and Part Time Team Members 401k Plan and Company Match Program Vacation Pay / Sick Pay – Full Time and Part Time Team Members Holiday Pay – Full Time Team Members Amazing Recognition Programs/Giving Back – Community Outreach Tuition Reimbursement At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A Business Sales Manager takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. As a Business Sales Manager you'll be the face of the hotel within your market - responsible for overseeing and coordinating all sales aspects of corporate travel segment of the Westin Tempe. This includes proactively soliciting and managing transient sales opportunities, customers relationships, and ensuring compliance with hotel, brand, and Crescent Hotels & Resorts. The role requires strong organizational, negotiation, and communication skills to deliver exemplary customer service and seamless travel experiences for business travelers. SPECIIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. • Basic hotel product knowledge, i.e., staffing, operations, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city • Basic knowledge of the hotel structure/layout and how all departments interact. • Extensive knowledge of market and related meeting industry. • Travel locally to conduct outside calls, promote the hotel and review competition. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections. PERFORMANCE STANDARDS Customer Sati