Business Unit / Role Specific Info
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
At American Express, we empower technologists to learn, innovate, and make an impact from day one. As an AI Engineer I in Enterprise Technology Services, you’ll join a full-time graduate program and contribute to technology work that helps teams explore, build, test, and responsibly scale AI-enabled solutions.
In this role, you may support work across machine learning, generative AI, intelligent automation, data pipelines, retrieval patterns, model evaluation, LLM integrations, AI agents, agentic workflows, and AI-enabled software features. You’ll collaborate with engineering, product, data, security, risk, and business partners to help deliver enterprise AI solutions responsibly, reliably, and securely.