Care Coordinator - PCCN

This Care Coordinator - PCCN position is with Phoenix Children's in Phoenix, AZ. Posting Note: Care Coordinator (Remote – AZ Residents Only) Position Summary: This role is responsible for providing comprehensive care coordination for a large pediatric population within Maricopa County. The Care Coordinator supports patients and families by connecting them to medical, behavioral health, community, and government resources, ensuring continuity and quality of care. Work Environment Remote position with occasional in-office expectations Candidates must reside in Arizona (community knowledge preferred) Standard schedule: 8-hour shift starting between 7:30 AM – 8:30 AM Key Responsibilities Conduct proactive outreach to patients and families to assess care needs (not solely referral-based) Coordinate services across medical, behavioral health, school systems, and community resources Manage incoming referrals and ongoing care coordination activities Support population health initiatives (e.g., well-child visits, immunizations, chronic conditions such as asthma) Build rapport and engage patients/families telephonically Ensure timely follow-up, documentation, and case management What We Are Looking For Experience in healthcare support roles Strong phone-based communication and patient engagement skills Proven ability to multitask in a fast-paced environment Highly organized with strong time management and follow-through Self-motivated with the ability to work independently Comfortable adapting to new processes and managing changing priorities Key Success Factors Ability to build trust and relationships quickly over the phone Strong critical thinking and problem-solving skills High level of accountability and ownership of caseload Comfort with proactive outreach to patients Care coordination involves deliberately organizing patient care activities and sharing information among all the participants concerned with a patient`s care to achieve safer and more effective care. The goal of care coordination is to facilitate the appropriate and efficient delivery of health care services both within and across systems. Fostering a patient-centric approach, recognizing and respecting the diverse cultural backgrounds, beliefs, and values of patients, and tailoring care navigation services accordingly. Care coordination improves both patient satisfaction and health outcomes. Care Coordination is a truly collaborative approach. Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients’ needs. They have strong research abilities that enable them to seek out resources related to each client’s specific life situation. Care coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and enjoy taking initiative to improve their patients’ quality of life.