Director - Compliance Issues Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight, and control solutions to meet the Company’s legal, regulatory and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first and second-line financial crime risk management (FCRM) activities, including all lines of businesses in the United States and both proprietary and non-proprietary global markets. Reporting to the Vice President, Governance (Committee and Issues Oversight), the Director of Issues Management leads oversight of financial crimes –related issues, remediations, and operational risk events (IREs); monitoring of progress; and evaluating the design and effectiveness of financial crimes–related IREs across the GFCC program. This includes evaluating the design and effectiveness of Controls related to the Issues, and similar evaluations for events and remediations. This role ensures disciplined issue management, root cause analysis, remediation, and risk-based reporting aligned with enterprise standards.