Guest Services Associate I

This Guest Services Associate I position is with Phoenix Children's in Gilbert, AZ. Posting Note: Location Clarification – East Valley (Gilbert, AZ) This position is based at Phoenix Children's – East Valley in Gilbert, Arizona, at 3555 S. Val Vista Drive. Please note that in-person interviews will be conducted at the Phoenix Children's Thomas Campus in Phoenix, but the selected candidate's assigned work location will be the East Valley campus in Gilbert. The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience. With their service expertise and extensive knowledge of Phoenix Children`s and the Phoenix area, Guest Services Associates ensure that patient family and visitor experiences exceed their expectations. This position connects guests with appointments, services in clinical and non-clinical areas and visitation while adhering to access policies and processes and providing navigational assistance to destinations. Coordinates services for patients requiring special needs accommodations for positive clinical outcomes. Responsible for effectively organizing, assembling and arranging resources to address patient family and visitor inquiries.