Health System Specialist (National PCMM Coordinator)

This Health System Specialist (National PCMM Coordinator) position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. The Health System Specialist serves as National PCMM Coordinator, providing national-level program management, technical expertise, data analysis, oversight, and strategic guidance to ensure the integrity, effectiveness, and continuous improvement of the Patient Centered Management Module (PCMM) across the Veterans Health Administration. Key duties: • This Health System Specialist will serve as the National PCMM Coordinator at the VHA Central Office, AUSH for Clinical Services, Office of Primary Care. Through their duties and responsibilities, the incumbent: Provides national-level program management and technical oversight for PCMM, serving as a strategic advisor, subject matter expert, functional leader, and technical authority and recommending solutions to program issues affecting VHA primary care operations. Leads, advises, trains, and supports facility and VISN PCMM Coordinators and other stakeholders to maintain PCMM program and data integrity, resolve application and operational issues, and ensure appropriate data entry, validation, and maintenance. Collects, analyzes, validates, and reports PCMM and health care operational data to evaluate resource allocation, capacity, efficiency, productivity, staffing, workload, and performance and identify opportunities for improvement at facility, VISN, and national levels. Conducts analytical studies and develops reports and recommendations addressing primary care goals, data integrity, workflows, staffing and FTEE, resource management, PCMM policy and business rules, system functionality, and achievement of performance measures. Advises leadership on program performance, risks, and improvement opportunities, providing regular status reports and recommendations concerning PCMM changes, technical or operational issues, and their potential impact on primary care operations. Leads short-, mid-, and long-term special projects and process-improvement initiatives, coordinating stakeholders, identifying and mitigating risks, resolving management problems, and recommending changes to improve efficiency, continuity of care, resource utilization, and customer satisfaction. Work Schedule: Monday - Friday 8:00AM - 4:30PM Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Virtual Work is defined as working outside of the original hiring duty station at a VA owned or leased space. Return to Office (RTO) Mandate: RTO mandate is in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption. Any approval for an RTO exception, exemption, or extension will occur after the selectee's tentative job offer but before the final job offer. Position Description/PD#: Health System Specialist (National PCMM Coordinator)/PD305930 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Qualifications: To qualify for this position, applicants must meet all requirements listed below by the closing date of this job announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current VHA employees and have held a GS grade position at any time in the past 52 weeks must meet Time-In-Grade requirement by the closing date of this job announcement. For a GS-13 grade position all applicants must demonstrate that they have served 52 weeks at the GS-12 grade. The grade may have been in any occupation but must have been held in the Federal service. To demonstrate Time-In-Grade, an SF-50 must be attached with the application package. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate the 52 weeks of Time-In-Grade served, and, in that instance, an additional SF-50 may need to be provided. SF-50s issued for awards do not demonstrate Time-In-Grade and should not be submitted. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): All applicants must meet the IOR with one of the following IOR criteria: Undergraduate and Graduate Education: Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration (TRANSCRIPTS REQUIRED). OR Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. The work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR Special Provision of In-Service placement: Successful completion of agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to the Individual Occupation Requirement (IOR), all applicants must also meet the following: Specialized Experience Requirement: one (1) year of specialized experience equivalent to at least at least the next lower grade (GS-12) in a normal line of progression for the occupation in the organization. Examples of qualifying specialized experience includes, but is not limited to, the following. Applying advanced knowledge of health care delivery operations to analyze and evaluate complex program processes, including functionality, utilization, business rules, data integrity, resource allocation, capacity, efficiency, and productivity, and develop recommendations that improve program performance. Independently analyzing complex health care program issues using qualitative and quantitative methods, multiple data sources, and health care information systems to identify trends, discrepancies, operational problems, and root causes and recommend corrective actions or process improvements. Planning and conducting analytical studies or evaluations to measure program effectiveness, assess progress toward established goals and objectives, develop or apply performance measures, and translate findings into actionable recommendations for improving health care operations and administrative processes. Advising management and collaborating with multidisciplinary stakeholders to resolve complex program issues, implement improvements, and evaluate the impact of recommendations on PCMM operations, resource management, stakeholder communication, and health care delivery at the facility, network, or national organizational level. For more information on these qualification standards, please visit the Office of Personnel Management (OPM) website. View the full announcement and apply on USAJOBS.gov.