Information Technology Specialist

This Information Technology Specialist position is with Office of the Assistant Secretary for Administration and Management (Department of Labor) in Phoenix, AZ. The Office of the Chief Information Officer (OCIO) serves as the IT hub of the U.S. Department of Labor. We develop, maintain and protect IT solutions and data across our 27 agencies to enable mission outcomes through technology and service. OCIO continually enhances federal IT and digital capability with a focus on cybersecurity and customer experience to serve America's wage earners, job seekers and retirees. Key duties: • The position serves as a technical expert in the development, maintenance, security and application of data systems, architecture and design. Major duties include but are not limited to the following: Develop solutions and applications to integrate, store, process and analyze a wide variety of data sets from across program-specific and enterprise-wide systems, which support the delivery of descriptive reporting and advanced analytics. Serve as a technical expert in the analysis and design of data resources. The work includes conceptual, logical and physical data modeling, data requirements identification, data flow diagramming and analysis, metadata identification and management; and expertise in data source to target mapping and analysis, data migration, and extract, transform, and load design and implementation. Consult with customers and apply analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations. Translate business needs into architecture solutions. Oversee, plan, design, and synchronize initiatives across a broad spectrum of functional areas that include integration of programs and projects, process improvements, structure changes, modernization as it relates to data architecture. Gather and analyze business requirements, goals and objectives, and business process architecture to identify information requirements, process/application points of interaction and usage patterns. The position may be located at any of the DOL office locations, if available. The advertised salary range reflects the minimum and maximum pay for all locations. Final salary will be determined based on the selectee's assigned duty station in accordance with applicable locality pay tables. Qualifications: You must meet the Basic Requirements and the Specialized Experience to qualify for Information Technology Specialist, as described below. For GS-14: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. To qualify for this GS-2210-14, applicants must meet 3 of the following 4 examples of specialized experience: Experience applying Information Technology (IT) principles to support, secure, troubleshoot, or improve technology systems, applications, networks, and data solutions. Experience working with multiple IT functions such as customer support, systems administration, data management, networking, cybersecurity, or application support to address operational needs and resolve technical issues. Experience analyzing and resolving a variety of IT problems and recommending improvements to enhance IT operations. Experience in the interrelationships of multiple IT disciplines sufficient to provide advice on and devise solutions to a wide range of IT issues. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the below competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (5) Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. (6) Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. (7) Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations (8) Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. (9) Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. View the full announcement and apply on USAJOBS.gov.