Information Technology Specialist

This Information Technology Specialist position is with Forest Service (Department of Agriculture) in Phoenix, AZ. This position is located in Business Operations, Chief Information Office (CIO). CIO oversees the Forest Service's information technology and resources to support mission priorities. The role emphasizes strong customer service and proactive partnerships with stakeholders to deliver effective, value-driven IT solutions. For additional information about the duties of this position, please contact Yana Patton at 530-226-2779. Key duties: • Leads and coordinates the planning, development, and implementation of IT systems, applications, and infrastructure solutions that support Forest Service mission needs. • Provides expert technical guidance on system design, configuration, testing, deployment, and troubleshooting, ensuring reliability, efficiency, and alignment with agency IT policies and standards. • Analyzes complex IT issues, evaluate alternatives, and recommend solutions across the full system life cycle, including integration with existing systems and emerging technologies. • Partners with internal customers, leadership, contractors, and external agencies to refine requirements, develop design specifications, and ensure effective implementation of IT capabilities. • Develops new methods, approaches, standards, and procedures for IT specialty areas; interpret and apply policies and guidelines where they are ambiguous or incomplete. Qualifications: In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience Requirement: For the GS-12 grade level: Applicants must have one-year of specialized experience equivalent to GS-11. Qualifying specialized experience is defined as meeting three or more of the following: Interpreting and recommending enforcement of IT policies Standards, and guidelines; conducting analyses and recommending resolutions of complex issues affecting IT specialty areas Translating functional requirements into design specifications Assisting customers in installing applications and troubleshooting post-installation problems and /or Reviewing general business and functional requirements and recommending solutions AND Information Technology (IT) related experience must also demonstrate each of the nine competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. View the full announcement and apply on USAJOBS.gov.