AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the embedded NAC benefits and for fee products in the AMEX Assurance Co. Insurance portfolio. This position will also be responsible for training development, implementation and delivery to new hires as part of the onboarding process and ongoing colleague training for skill uplifts, refreshers and reinforcement.