IT Business Analyst I

This IT Business Analyst I position is with University of Arizona in Tucson, AZ. Asset Lifecycle Management and Hardware Fulfillment Coordinate and fulfill standard and custom hardware requests in a timely, customer-focused manner. Serve as the primary point of contact for end users throughout the hardware purchasing and fulfillment lifecycle. Collaborate with Enterprise Support teams and external vendors to support procurement, fulfillment, and issue resolution activities. Maintain accurate IT asset inventory records and ensure lifecycle activities are documented to support compliance, auditing, and operational reporting. Process Documentation and Operational Support Document and maintain current-state business processes related to purchasing, inventory management, and endpoint lifecycle operations. Develop and update workflow diagrams, process maps, standard operating procedures, and related documentation. Identify process inefficiencies, documentation gaps, or operational issues and escalate findings to senior team members as appropriate. Support consistency and accuracy in documentation standards and operational practices across the team. Stakeholder Support and Coordination Facilitate communication and coordination between business stakeholders, technical teams, and operational support groups. Prepare meeting agendas, supporting materials, meeting notes, and follow-up action items. Respond to routine stakeholder inquiries and provide operational support related to processes, systems, and services. Escalate complex issues or unresolved concerns to senior analysts or leadership while developing an understanding of stakeholder needs and business operations. Data Validation and Reporting Support Perform data validation activities related to IT assets, inventory, and purchasing records. Support the creation and maintenance of operational reports, dashboards, and data summaries for departmental use. Identify, document, and communicate data discrepancies or inconsistencies to appropriate team members. Assist in maintaining data integrity across systems, records, and reporting tools to support informed operational decision-making. Testing and Implementation Support Participate in User Acceptance Testing (UAT) activities for system updates, process improvements, and technology implementations. Execute test cases, document results, and track identified issues or defects through resolution. Validate system changes against documented business requirements and operational expectations. Support implementation readiness activities, including documentation updates, process communication, and coordination tasks. Knowledge, Skills, and Abilities Basic understanding of business analysis principles and practices. Ability to gather and document requirements with guidance. Familiarity with process mapping and workflow documentation concepts. Foundational knowledge of data analysis and reporting techniques. Strong attention to detail and organizational skills. Ability to follow established processes and procedures. Effective written and verbal communication skills. Ability to work collaboratively in a team environment. Basic problem-solving and analytical thinking skills. Ability to manage assigned tasks and meet deadlines with supervision. Ability to learn enterprise systems (e.g., ITSM tools, procurement platforms). Physical Requirements Ability to lift computers, monitors, and related equipment up to 35 lbs.