IT Specialist (Disaster Operations Support)

This IT Specialist (Disaster Operations Support) position is with Small Business Administration (Other Agencies and Independent Organizations) in Phoenix, AZ. This position is located in the U.S. Small Business Administration (SBA), supporting disaster affiliated Centers under the technical and administrative supervision of the Chief Information Officer (CIO). The position is responsible for information technology work involving systems administration, network services, cloud technologies, customer support, telecommunications systems, continuity operations, and other information security activities supporting Center and Field disaster operations. Key duties: • As an IT Specialist (Disaster Operations Support) at theGS- 2210, some of your typical work assignments in support of Center activities and field operations may include: Independently performs IT work involving systems administration, operating systems, cloud -connected systems, telecommunications systems, and enterprise applications supporting disaster affiliated Centers and field operations. Performs systems maintenance involving software updates, backup and recovery activities, storage management, performance monitoring, and configuration management to ensure stable and secure operations. Configures, maintains, and troubleshoots network infrastructure components including switches, wireless access points, telecommunications systems, remote connectivity services, cloud-connected network systems, and communications equipment. Provides technical support involving hardware, software, connectivity, remote access services, telecommunications systems, cloud-connected applications, and operating systems. Evaluates operations requirements, analyzes recurring technical issues, and participates in testing system modifications, operational changes, and infrastructure updates. Supports continuity of operations by deploying, configuring, and maintaining field communications equipment, remote access capabilities, laptops, mobile devices, telecommunications systems, and network services supporting temporary disaster locations and surge operations. **The duties listed above are at the GS-11 level. At the lower grade level, more instruction and oversight will be provided.** IMPORTANT NOTES: Your primary residence is considered your official duty station. TRAVEL STATEMENT: You may be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities. Travel expenses are compensated based on SBA policy and Federal regulations. This position works on an as needed basis. This means that employees are in a pay and duty status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to an intermittent schedule and are not called into work until the next event necessitates additional staff. However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, you may be placed back onto an intermittent work schedule. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and twelve to fourteen hours a day). A valid driver's license may be required. Qualifications: MINIMUM QUALIFICATIONS: Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must demonstrate that they: Meet or exceed all required competencies at the minimum proficiency level, as described below; AND Have the required specialized experience for the GS-09/11 grades, as described below; OR Have the education for the GS-09/11 grades, as described below. You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above. 1) COMPETENCIES REQUIRED For the GS-09/11 grade level: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Additional Competency for the GS-11 grade level: Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. In addition to meeting the above competencies, you must also meet qualification standards based on specialized experience or education, as outlined below. 2) IF QUALIFYING BASED ON SPECIALIZED EXPERIENCE: You must have the knowledge, skills, and abilities/competencies which demonstrate the likelihood of performing successfully the duties of the position and are related to the work of the position to be filled. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above. For GS-9: Experience that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project. For GS-11: Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, assignments would show, on the basis of general design criteria provided, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9 level, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and Adaptation of guidelines or precedents to the needs of the assignment. OR You may also qualify based on education. Please see the education section of the announcement for specific details. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: GS-2210: Information Technology Management Series All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/28/2026. View the full announcement and apply on USAJOBS.gov.