IT Specialist (ENTARCH)

This IT Specialist (ENTARCH) position is with Deputy Assistant Secretary for Information and Technology (Department of Veterans Affairs) in Phoenix, AZ. This position is in the Veteran Affairs Office of Information and Technology. Serving as a Senior Information Technology (IT) Specialist for End User Services (EUS), End User Operations (EUO), Endpoint Engineering (EE), Enterprise Endpoint Management and Reporting (EEMR). EUS-EUO provides central engineering services and management of a technical framework promoting one technology vision across VA, which supports system optimization, integration, and interoperability throughout the enterprise. Key duties: • Major Duties: Develops and maintains business, systems, and information processes to support enterprise mission needs; develops information technology (IT) rules and requirements that describe baseline and target architectures. Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures). The incumbent plans, coordinates, and reviews the functions essential to providing business system application support and services associated with the implementation, sustainment and operation of Endpoint Management and Enterprise Reporting systems. Provides senior level consultation on enterprise initiatives regarding Reporting and enterprise-wide solutions for VA. Select and apply appropriate problem-solving methods and techniques, provide advice on work methods, practices and procedures, and identify parameters of a viable solution. Maintain program and administrative reference materials, project files and relevant back- ground documents and share available policies, procedures and written instructions from the supervisor; maintain current knowledge to answer questions from team members on procedures, policies, directives, etc. As a senior IT Specialist, work on high-visibility assignments that have a critical impact on VA's ability to analyze, develop and implement IT policy and programs. Prepare white papers, position papers and Executive Decision Memorandum describing results of evaluations/testing/ analyses and recommendations regarding VA's IT architecture, these documents will be used by national decision-making bodies in determining courses of action that will impact all VA. Plan, execute, policies, methodologies, and architecture solutions that establish the framework for VA's enterprise-wide authentication, authorization, and name resolution services. Evaluate operational activities and determines changes needed in procedures and policies. Using VA enterprise IT goals and objectives, draft targeted IT policies and plans in concert with other senior VA technical staff, subject matter experts (SMEs) and customers. Act as the primary Subject Matter Expert (SME) for the VA Enterprise Reporting architecture. Responsibilities include analysis of all aspects of the VA Enterprise Reporting and Endpoint Management technologies throughout the full engineering life cycle (i.e. from defining standard hardware configurations and settings to operations parameters and end of life management). This will include preparation of solution implementation and deployment to the VA enterprise, coordination of performance, capacity and other key metrics through the lifecycle of the project, upgrade and end of project lifecycle planning. Ensure that the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. ***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 451 & 651. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist (ENTARCH)/PD19167A Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday; 800AM to 4:30PM EST. (Tour of duty may be subject to change based on organizational needs). Compressed/Flexible: May be available/authorized, at Manager's discretion, determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual NOR a remote position. Physical Demands: The work is sedentary working at a keyboard and monitor. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Some employees may carry light items, or drive a motor vehicle. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/24/2026. ***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.**** Minimum Qualification Requirements Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-2210-14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as: Experience providing senior-level engineering and enterprise architecture support for large-scale reporting and endpoint management systems, including planning, integrating, and sustaining enterprise reporting architectures; conducting performance, capacity, and lifecycle testing; and developing policies, technical documentation, and executive decision materials used by national leadership. Demonstrated skill in requirements analysis, systems engineering, contingency planning, emerging technology evaluation, and enterprise-wide IT modernization initiatives, along with expert knowledge of cyber security, configuration management, and performance optimization for complex, mission-critical systems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.