IT Specialist

This IT Specialist position is with Deputy Assistant Secretary for Information and Technology (Department of Veterans Affairs) in Phoenix, AZ. This position is located in the Veteran Affairs Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in Major Incident and Event Management Directorate to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services. Key duties: • Major Duties: Support, implement, and recommend improvement to national policies and procedures. Utilize experience, discretion, judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure. Participates as a team member with others in a virtual environment accountable to the division chief. Assists in creating documentation on IT systems and infrastructure. Assists in implementing new technologies at the direction of the division chief to enhance health systems operation in support of critical applications and business processes. Conducts 24/7 shift operations to monitor the national IT environment. (Division has access to all national/district monitoring systems but is not physically together at a physical facility. Monitoring operations are conducted from local sites across the nation.) Monitor IT systems and applications Analyze incident data for emerging trends. Maintain incident tracking and solution database. Diagnose and resolve customer reported system incidents, problems, and events. Make recommendations based on trend analysis for enhancements to system and application monitoring. Monitor and report client-level computer system performance. Develop a trend analysis and impact report. ***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 411-Technical Support Specialist. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Sunday-Thursday; 800AM to 4:30PM EST. (Requires Weekend and/or Holiday work.) Compressed/Flexible: Not Authorized Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual NOR a remote position. Physical Demands: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. This division provides 24/7 coverage throughout the calendar year. Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Incumbent is subject to shift work, rotating shifts and shifts covering weekends and/or holidays. Subject to call back outside tour of duty. Tour of duty may be subject to change based on organizational needs. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2026. ***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.**** Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement. Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-2210-12: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized Experience is defined as: Required and documented experience conducting alert analysis on information technology systems, infrastructure, and software using application performance monitoring tools (some VA monitoring tools are SolarWinds, ServiceNow, Dynatrace, DataDog, Logic Monitor, ELK - Elastic, and others). Demonstrated experience working directly with customers to identify and resolve alerts and errors critical to normal business functions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.