IT Specialist (SYSADMIN)

This IT Specialist (SYSADMIN) position is with Deputy Assistant Secretary for Information and Technology (Department of Veterans Affairs) in Phoenix, AZ. The incumbent serves as an IT Specialist for the Department of Veterans Affairs (VA), Office of Information Technology (OIT), End User Services (EUS), Endpoint Engineering, Platform Support, Client Technologies subdivision. EUS provided enterprise-wide technology services and continuous implementation, maintenance, monitoring, and management of VA's technical operations' portfolio - promoting one technology vision across VA. Key duties: • OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Perform enterprise-wide security patch deployment for Microsoft, Mac OS, baseline applications, and specialized/clinical applications across VA's client environment. Develop, test, troubleshoot, and authorize deployment of software packages, OS images, and security updates in collaboration with OIT Solutions Delivery. Evaluate, mitigate, and report cybersecurity vulnerabilities using enterprise vulnerability scanning, tracking, and remediation techniques. Plan, develop, implement, and maintain enterprise Client Technology programs including client health, mobile device management, encryption compliance, baseline software compliance, and OS/appliance deployment [IT Special. . .d 4.2.2026 PDF] Provide Tier 3 enterprise technical support for endpoint clients used across VHA, VBA, and NCA, resolving complex and escalated issues. Conduct SME evaluations and reviews of security accreditation results, recommend new or revised client security and configuration solutions, and ensure FISMA/NIST control compliance. Administer secure configuration, baseline compliance, and mitigation actions for enterprise operating systems, applications, and endpoint encryption. Plan, execute, and support enterprise deployments (OS upgrades, client configurations, application rollouts) including identification of risk, impacts, and back-out strategies. Diagnose and resolve complex client performance, health, security, and interoperability problems, including specialized and clinical applications. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 411, 451, 461 For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist (SYSADMIN)/PD18387A/18388A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required. Telework: Adhoc telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency policy. Virtual: This is NOT a virtual position. Physical Demands: The work in sedentary in nature but may require some sort of physical effort, such as: standing, walking, stooping, lifting, carrying, moving (up to 50 pounds) of components or supplies, reaching, pulling, bending, or sitting. The work requires almost constant use of an electronic video display (e.g. LED, LCD, CRT, etc.), keyboard and mouse (or similar proxy input mechanism), and a voice-enable communication mechanism (e.g. system 2-way speaker, cellular phone, VOIP, etc.). Working Conditions: Work environment requires ability to function in a virtual organization that spans different time zones across the National enterprise. This position requires moderate-to-low travel requirements to VA-operated or associated locations on an as-needed basis (e.g. projects, deployments, tiger teams, face-to-face meetings, trainings, etc.). Qualifications: To qualify for this position, all qualification requirements, listed below, applicants must meet all requirements by the closing date of this announcement, 10/05/2026. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing technical expertise in the implementation and management of IT programs and projects, supporting and optimizing storage, server, and client technologies, and administering systems security and database management. Experience much demonstrate the ability to analyze requirements, integrate new technologies, and resolve complex IT issues while ensuring compliance with organizational policies and security standards. This includes daily operational support, troubleshooting, and the development of solutions for multi-user systems across platforms and back office environments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.