Lead Social Services Care Coordinator - Phoenix Children's Care Network

This Lead Social Services Care Coordinator - Phoenix Children's Care Network position is with Phoenix Children's in Phoenix, AZ. Posting Note: IMPORTANT: This position is fully remote; however, candidates MUST reside in the state of Arizona. Arizona residency is a mandatory requirement for this position. NO EXCEPTIONS. Candidates residing outside of Arizona will not be considered. Lead Social Services Care Coordinator – Phoenix Children's Care Network (PCCN) Join our team as a Lead Social Services Care Coordinator! Are you an experienced pediatric social worker looking for an opportunity to make a meaningful impact in a leadership role—without providing traditional face-to-face patient care? Phoenix Children's Care Network (PCCN) is seeking a collaborative, resourceful leader to support patients, families, and care teams through comprehensive care coordination and community resource navigation. This fully remote position combines advanced care coordination with leadership responsibilities. As the Lead Social Services Care Coordinator, you will manage a reduced caseload of complex, high-risk cases while serving as the clinical resource and subject matter expert for the Integrated Care Coordination (ICC) social services team. What You'll Do In this role, you will: Coordinate care for pediatric patients with complex social, behavioral, and community resource needs. Identify and address gaps in care related to mental health, social determinants of health, community resources, and school systems. Connect patients and families with community, state, and educational resources, including DDD, ALTCS, AzEIP, child welfare, and school-based services. Lead care coordination for specialized and high-risk cases while serving as a strong advocate for patients and families. Provide education, guidance, and consultation to Social Services Care Coordinators and the Integrated Care Coordination team. Build collaborative relationships with physicians, providers, community agencies, state programs, and external partners. Participate in Child & Family Team (CFT) meetings, Joint Operations Committee (JOC) meetings, network meetings, and quality initiatives. Complete quality audits, maintain role-specific job aids, support annual team reviews, and partner with leadership on program initiatives and quality improvement efforts. Stay current on pediatric care management best practices and evolving community resources. Please Note This is not a traditional hospital-based social work position. Care coordination is conducted primarily through virtual and telephonic communication rather than routine face-to-face patient interactions. This is a fully remote Arizona-based position. Candidates must live in Arizona to be eligible for employment. NO EXCEPTIONS. Candidates residing in any other state are not eligible for this position. Candidates who enjoy care coordination, systems navigation, collaboration, leadership, and helping families access resources will thrive in this role. Schedule Full-time Fully Remote Candidate must reside in Arizona — no exceptions Monday–Friday, 8:00 a.m.–5:00 p.m. (Arizona Time) Required Qualifications Residency — Mandatory Candidate must currently reside in the state of Arizona. Arizona residency is required for this position and is a condition of employment. NO EXCEPTIONS. Candidates residing outside of Arizona will not be considered. Education Bachelors Degree in Social Service or healthcare related field. Experience DDD, ALTCS, AzEIP, IEP/504, and child welfare knowledge or experience Six (6) years of pediatric or other case management related experience Experience talking with patients, providers, and payer over the phone, email, and/or text. Experience working with: Division of Developmental Disabilities (DDD) Arizona Long Term Care System (ALTCS) Arizona Early Intervention Program (AzEIP) IEP and 504 educational planning Child Welfare services Preferred Skills Strong time management and organizational skills. Knowledge of mental and behavioral health terminology and care coordination practices. Advanced knowledge of state and community program eligibility requirements and application processes. Strong critical thinking, collaboration, and relationship-building skills. Ability to serve as a clinical resource and mentor within a multidisciplinary care coordination team. If you're passionate about improving outcomes for pediatric patients and families through collaboration, advocacy, and innovative care coordination, we encourage you to apply and become part of the Phoenix Children's Care Network team. Care coordination is the deliberate organization of patient care activities to facilitate the appropriate delivery of health care services. The lead position excels in promptly recognizing deficiencies in care across the spectrum of mental health, community resources, social determinants of health, and school systems. Subsequently, they offer education, assistance, and direction to all involved parties to address these gaps in care. The lead role establishes strong patient and family engagement within specific populations by employing effective outreach strategies. They serve as a strong patient advocate, to include resolving patient and family concerns, complaints, or disputes. This position takes lead on identified cases that are complex, specialized, or high-risk. The lead works closely with internal leadership on program initiatives, quality measures, and other programmatic decisions. This role frequently partners with external providers, community agencies, state programs, and community resources to build positive, symbiotic relationships. The lead acts as a clinical resource for the Integrated Care Coordination (ICC) team and completes quality audits for the social service team. This role manages role specific job aids and participates in annual reviews for the social service team. This role represents ICC at JOC`s, network, and quality meetings, and stays abreast of the latest developments in pediatric care management