Management Analyst

This Management Analyst position is with Veterans Benefits Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is located in the Veterans Service Center for the Regional Office (VARO). The primary purpose of this position is to assist the Veterans Service Center Manager (VSCM) and staff, advising them on the effectiveness and efficiency with which the VSC carries out its programs and functions. The incumbent performs analytical and evaluative work associated with the line and program activities. Key duties: • This position works as an employee within the Veterans Service Center. The incumbent is an active participant in all aspects of division management. Responsibilities serve the primary purpose of lending assistance to the Veterans Service Center Manager (VSCM) and Assistant Veterans Service Center Manager (AVSCM) in the effective planning, controlling and accomplishing of the goals and objectives of the division as a whole. Specific duties include: Develops, analyzes, evaluates, advises on, and improves the effectiveness of work methods and procedures, distribution of workload, management controls, information and documentation systems, and similar functions of management. Develops proposals to restructure program areas that require redistribution of significant portions of tasks or positions that are distinct but interrelated. Uses analytical techniques such as simple cost/benefit analysis and workflow analysis. Develops procedures and systems for establishing, operating, and assessing the effectiveness of administrative control systems or programs; and the accomplishment, evaluation, and/or monitoring of audits, inspections, management or internal control reviews. Resolves audit/inspection activities for a major segment of an agency program. Analyzes management techniques, processes, and styles for improving organizational effectiveness. Studies and implements management improvements in administrative areas identified through such means as internal control reviews, and management studies. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Handles correspondence and is privy to sensitive employee and labor relations issues such as local negotiations, grievance responses, and disciplinary/performance action drafts and files. Acts with extreme confidentiality and discretion when dealing with highly sensitive employee and labor relation matters. Formulates, presents, executes, and analyzes organizational budgets. Evaluates financial trends and determines compliance with agency guidance. Maintains records for the division for a multi-mission program consisting of related functions. Oversees suggestion and award, quality, and/or productivity programs. Work Schedule Full Time, Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management Analyst; PD39696A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: No Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/02/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: SPECIALIZED EXPERIENCE REQUIREMENT: Specialized Experience: Applicants must have at least one (1) year of specialized experience, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-09) in the normal line of progression for the occupation.GS-11 Grade Level: Specialized experience is defined as conducting detailed analysis of issues, work functions and work processes, AND knowledge of pertinent laws, regulations, polices which affect work processes and operation. Examples include: Participating in the identification and development of data required for use in the management and direction of programs; Preparing guidance documents for work plans; Researching program methods and establishing procedures for program requirements. OR Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effect may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.