Management and Program Analyst

This Management and Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This position provides a full range of administrative, analytical, and evaluative duties with Medical-Legal Risk Management (MLRM) systems, operations, policies and applicable requirements under regulation and law. Advises and supports staff who include Executive Leadership, Veterans Integrated Network (VISN) and Health Service Area (HAS) staff, Strategic Division and component program offices, field based staff, and key offices within VA and VHA on matters related to the MLRM program. Key duties: • Participates in discussions, meetings, conferences and conference calls with management officials and employees to share information; investigate facts; present conclusions, recommendations, and alternates; obtain concurrence; develop alternative courses or actions; and mutually resolve problems. Advises process teams and owners on identification, analysis, description and implementation processes. Prepares reports and briefings by collecting, interpreting, and analyzing quantitative and qualitative evaluation data. Leads or supports projects that improve systems, processes, efficiency, effectiveness, information gathering, and risk mitigation. Selects and applies appropriate analytical tools and methodologies, including statistical analysis, Lean Six Sigma, quality improvement, and process mapping, across VA programs. Conducts or supports risk management inquiries, audits, gap analyses, root cause analyses, and process improvement initiatives. Makes timely, results-oriented decisions through strategic planning, performance measurement, and progress monitoring. Work Schedule: 8:00am to 4:30pm Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA Employees that are already subject to the return to in-person work mandate in their current position. Applicants without an existing assigned VA Staff Office must be located within 50 miles of a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. This is not a remote position. Position Description/PD#: Management and Program Analyst/PD89946A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Prepares reports or briefings on results of studies and is responsible for collection, interpretation, and analysis of quantitative and qualitative data relevant to program(s) being evaluated. Leads and/or collaborates deployment of necessary projects by developing and/or recommending the most effective and appropriate methodologies for systems improvement, process efficiency and effectiveness, information gathering, and identification and mitigation of risks. Effectively determines and utilizes the most and appropriate analytical tools and high efficiency methodologies to be used in support of program initiatives, including but not limited to statistical analysis, Lean Six Sigma, Performance Enhancement/ Quality Improvement, and process flow mapping throughout VA. Projects often involve gathering complex and detailed information from sources within VHACO and VHA facilities. Conducts, leads, assists or works in support of Risk Management inquiries, audits, gap analysis and/or detailed process analysis, root cause analysis, and process improvement initiatives. Makes timely and effective decisions that produce results through strategic planning, development of measures, and monitoring progress of interventions/actions to meet goals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.