Management and Program Analyst

This Management and Program Analyst position is with Customs and Border Protection (Department of Homeland Security) in Phoenix, AZ. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Innovation and Strategy Directorate. Locations at one of the OFO ports can be negotiated upon selection. Please click on the link below to view the list of ports. Locate a Port of Entry | U.S. Customs and Border Protection Additional selections may be made to include other organizational divisions and/or units. Key duties: • In this position, you will serve as an authoritative analyst and/or advisor to management on a wide range of complex program activities requiring application of a wide range of qualitative and/or quantitative methods for assessment of complex management processes, systems, and mission support programs. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10). Typical duties include: Directing, implementing, coordinating, and overseeing a major segment of an agency-wide mission or administrative program Planning and conducting special studies, personally or through team members, providing authoritative advice to managers of Headquarters functions and major field activities, and developing and evaluating policies in assigned areas of responsibility Coordinating activities of sub-office support staff, advising and providing analytical support on problem definitions, planning methodologies, policies, and procedures Planning, organizing and directing team study or work, as well as persuading or negotiating effectively with management to accept and implement recommendations, where the proposals involve substantial agency resources, require extensive changes in established procedures, or may be in conflict with the desires of the activities under study Planning, developing and coordinating planning management through briefings, presentations and conferences for executive management GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about Qualifications: Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Directing, implementing, coordinating, or overseeing major segments of agency-wide mission or administrative programs, including planning and conducting special studies, providing authoritative advice to management, and developing or evaluating policies to achieve organizational objectives Providing technical assistance and analytical support to headquarters or field management staff on planning systems, management programs, policies, procedures, and organizational problem-solving methods to meet mission requirements Developing, implementing, or monitoring management information systems and using long- and short-range planning methods to support organizational goals, priorities, resource decisions, and program performance objectives Planning, organizing, or leading team studies, projects, or task forces across organizational lines, including coordinating work, establishing milestones, evaluating progress, and persuading management to accept and implement recommendations Preparing briefings, presentations, impact statements, policy comments, or recommendations for senior leadership on the effects of legislation, executive orders, agency directives, or policy changes on program operations and management requirements NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/21/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. View the full announcement and apply on USAJOBS.gov.