Management and Program Analyst

This Management and Program Analyst position is with Customs and Border Protection (Department of Homeland Security) in Tucson, AZ. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Chief Counsel in the following locations: Tucson, Az; Los Angeles, CA; Washington, D.C.; Miami, FL; Tampa, FL; Glynco, GA; Boston, MA; New York, NY; El Paso, TX; Houston, TX; and Seattle, WA. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Key duties: • CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position is with the Office of Chief Counsel in Washington, DC. The Office of Chief Counsel (OCC) is one of the Government's largest and oldest legal offices. The Management and Program Analyst serves as the program advisor to management on various functions and activities requiring application of qualitative and/or quantitative methods for assessment of management processes, systems and mission support programs within OCC. This position starts at a salary of $89,508.00 (GS-12, Step 1) to $138,370.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties: Typical work duties include but are not limited to: Provides technical assistance and direct support to headquarters and field management staff in areas such as personnel, information systems, organizational structure, planning systems, and other management programs. Conducts surveys, studies, and special projects to analyze organizational structures, personnel functions, administrative processes, and program operations; develops recommendations and implements approved actions to improve effectiveness and efficiency. Coordinates assigned management program areas by developing plans, goals, milestones, and objectives for short- and long-range implementation and administration. Serves as an expert analyst and advisor on complex management programs or projects affecting headquarters and field operations; provides recommendations on policies, procedures, operational challenges, and program improvements. Develops, implements, monitors, or evaluates management information systems, internal and external communications, special projects, and planning activities supporting short- and long-range organizational goals. Qualifications: NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting analyses of administrative or mission-support programs to identify problems, trends, or opportunities for improvement Reviewing policies, procedures, or guidance and recommending changes to improve program operations Preparing reports, briefings, presentations, or written recommendations based on program analysis Supporting planning or management activities related to areas such as budget, personnel, information systems, organizational structure, procurement, property, or performance measurement Gathering, organizing, and analyzing qualitative or quantitative data to support management decisions. Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading or conducting analytical studies of administrative or mission-support programs to evaluate effectiveness, efficiency, or productivity Advising managers on findings, options, or recommendations related to program operations, planning, resource use, or process improvement Developing or improving methods, reports, dashboards, procedures, or other tools used to analyze and present program information Coordinating with headquarters, field offices, or program stakeholders to collect information, resolve issues, or implement management improvements Drafting, reviewing, or recommending changes to policies, procedures, issuances, or directives affecting program operations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/24/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. View the full announcement and apply on USAJOBS.gov.