Medical Support Assistant

This Medical Support Assistant position is with Indian Health Service (Department of Health and Human Services) in Chinle, AZ. Join the Indian Health Service as a Medical Support Assistant serving communities in the Navajo Area. This position provides receptionist, records management, data entry, and patient registration support; coordinates daily clinic operations; assists patients with required forms; verifies eligibility for healthcare services; and explains insurance coverage and its relationship to healthcare services. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Key duties: • Performs a variety of clerical duties associated with patient care and treatment in one of several clinics responsible for a variety of medical services. Performs a variety of receptionist duties such as receives patients, visitors, telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed; refers emergencies and walk-ins for treatment; answers routine medical, personnel, and administrative inquiries; and confirms eligibility; maintains patient log Prepares minutes, reports, and memoranda while ensuring proper formatting, grammar, punctuation, and medical terminology. Uses computer systems to schedule appointments, update patient information, print documents, and perform word-processing tasks. Interviews patients and obtains, enters, verifies, and maintains demographic, insurance, authorization, and alternative resource information for registration and accurate billing. Verifies Medicare, Medicaid, and private insurance eligibility and coverage requirements; assists patients with registration forms and obtains required signatures for billing and authorization purposes. Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-05: Performing receptionist, recordkeeping, data entry, and patient registration duties in a medical clinic, including recording, reviewing, compiling, and interpreting medical data and information related to patient care and treatment; entering, retrieving, verifying, and maintaining patient information in automated systems; scheduling appointments and coordinating clinical services; verifying patient eligibility and insurance coverage; processing medical and administrative forms; and responding to changing priorities based on the urgency of patient care needs, OR EDUCATION: Four years of education above High School, OR Combination: Education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). View the full announcement and apply on USAJOBS.gov.