Medical Support Assistant

This Medical Support Assistant position is with Indian Health Service (Department of Health and Human Services) in Red Mesa, AZ. Join the Indian Health Service at Four Corners Regional Health Center (FCRHC), Clinical Services Branch, Optometry Department, as a Medical Support Assistant. This position offers an opportunity to support optometry services, assist patients and healthcare professionals, coordinate appointments and records, and contribute to quality patient care in a team-oriented environment. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Key duties: • Schedule and manage patient appointments using RPMS, respond to appointment requests, maintain waiting lists, and provide general information about Optometry Services. Greet and register patients, verify and update demographic information, obtain required forms and signatures, and prepare medical records for clinic visits. Maintain and process medical records, health summaries, exam forms, and related documentation while coordinating with Health Information Management. Coordinate patient referrals with Purchased Referred Care (PRC), track outside vendor spectacle orders, and notify patients when items are received. Provide general administrative support, including preparing correspondence, reports, meeting agendas and minutes, coordinating staff training and travel, and maintaining office supplies. Perform timekeeping and payroll support duties, maintain employee leave records, and coordinate administrative scheduling for student examinations and other clinic activities. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of customer service duties such as answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and scheduling appointments. OR Successfully completed 4 years of education beyond the high school level. Education was obtained in an accredited business, secretarial or technical school, junior college, college or university. OR A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage equals at least 100 percent to qualify for this GS-05 grade level. Must submit transcripts You must meet all qualification requirements within 30 days of the closing date of the announcement. View the full announcement and apply on USAJOBS.gov.