Medical Support Assistant

This Medical Support Assistant position is with Indian Health Service (Department of Health and Human Services) in Red Mesa, AZ. Join the Indian Health Service at Four Corners Regional Health Center (FCRHC), Nursing Services Branch, Ambulatory Care Clinic, as a Medical Support Assistant. This position offers an opportunity to support ambulatory care services, assist patients and healthcare professionals, coordinate appointments and medical records, and contribute to quality patient care in a team-oriented environment. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Key duties: • Interviews patients and families to obtain registration information, maintains accurate medical records, and enters patient information into RPMS, EHR, and automated admission/discharge systems. Coordinates patient appointments, diagnostic testing, referrals, treatments, and follow-up visits for the Ambulatory Care and Urgent Care Clinics to ensure timely and efficient patient care. Serves as the initial point of contact for patients, families, visitors, and healthcare professionals by answering telephone inquiries, providing directions, and coordinating communication with appropriate departments. Prepares and processes medical documentation, laboratory and radiology requisitions, referrals, and patient transfer records while coordinating with healthcare providers and outside medical facilities. Maintains adequate inventory of clinic forms, medical supplies, and equipment; submits supply orders through UFMS and prepares administrative documents, reports, schedules, and meeting minutes. Performs timekeeping duties for assigned Nursing Services Branch employees, maintains payroll and leave records through ITAS, and assists with orienting new healthcare staff on clinic procedures, documentation, and administrative requirements. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized data system; performing a variety of customer service duties such as answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and scheduling appointments. OR Successfully completed 4 years of education beyond the high school level. Education was obtained in an accredited business, secretarial or technical school, junior college, college or university. OR A combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage equals at least 100 percent to qualify for this GS-05 grade level. Must submit transcripts You must meet all qualification requirements within 30 days of the closing date of the announcement. View the full announcement and apply on USAJOBS.gov.