Medical Support Assistant (Optometry)

This Medical Support Assistant (Optometry) position is with Indian Health Service (Department of Health and Human Services) in Chinle, AZ. The position provides essential clerical, receptionist, and patient care support within the Optometry Department at the Chinle Service Unit in Chinle, Arizona. The incumbent assists with patient care and treatment activities, provides administrative and front-desk support, and helps ensure the efficient operation of the department. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Key duties: • Assist with patient flow by coordinating arrivals, appointments, and communication between patients and clinical staff. Maintain confidentiality and safeguard protected health information in accordance with applicable policies and regulations. Serve as the primary receptionist and front-desk contact for patients, visitors, and healthcare staff. Maintain accurate and up-to-date patient records, including demographic, medical, and administrative information. Communicate effectively and courteously with patients, family members, healthcare providers, and staff. Participate in Navajo Interpreters Program with cleared defined role and responsibility Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-05: One (1) year of Specialized experience that equipped with the particular knowledge, skills and abilities to successfully perform the duties of this position. This experience is related to the work of the position and equivalent to at least the GS-04 grade level in the Federal Service as described in the vacancy announcement. Specialized Experience: Schedule and coordinate patient appointments using computerized records, maintain patient confidentiality, prepare for clinic visits for each business day, explain policy/procedures to patients, prepare correspondence, answer telephones, refer calls to appropriate receiver. OR I have 4 years of education above the high school level. OR Education and Training: For GS-5: Successful completion of a full 4-year course of study leading to a bachelor's degree, with major study or at least 24 semester hours in subjects directly related to the position. SELECTIVE PLACEMENT FACTOR: Must have the ability to communicate fluently in the Navajo language. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. View the full announcement and apply on USAJOBS.gov.