Mission Support Specialist (Workforce Management)

This Mission Support Specialist (Workforce Management) position is with Customs and Border Protection (Department of Homeland Security) in Yuma, AZ. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Yuma Sector, Mission Readiness Operations. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. Key duties: • This position works within a Sector Mission Readiness Operations, Workforce Management Division carrying out a variety of mission support, workforce management, administrative research, and program planning activities. This position starts at a salary of $50,460.00 (GS-07, Step 1) to $80,243.00 (GS-09, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. The Mission Support Specialist (Workforce Management) serves as a liaison between Mission Readiness Operations and various support office to carry out projects and performing studies and projects to address technical issues or problems related to the workforce. Duties and responsibilities include: Confidentially assisting manager working on disciplinary and adverse actions, grievances, and changes to working conditions; acting as a liaison with Human Resources to implement resolutions to complex workforce issues; assisting in implementing policies related to workforce and position management. Maintaining various reports, updating information for the agencies manning documents; coordinating with supervisors and staff to ensure completion of actions and receipt of documents in a timely fashion; submit and monitor personnel actions. Serving as liaison with Labor-Employee Relations, Equal Opportunity Commission, Office of Workers Compensation and Office of Chief Counsel for cases that have workforce implications; preparing reports with data from internal data sources and agency automated systems for managerial informational needs. Performing general mission support related activities such as scheduling travel and training, organizing logistical elements, analyzing non-overtime budgets, managing procurement and acquisitions, and serving as a point of contact for headquarters and/or sector office staff. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about Qualifications: Required Experience: To qualify for the GS-07 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting with position management, compensation and benefits, productivity, and effectiveness of program operations. Resolving workload management problems and ensuring fulfillment of mission and workforce requirements. Maintaining various electronic files and creating staffing reports. Analyzing and evaluating information to determine accuracy and make recommendations to improve operations. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. To qualify for the GS-09 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Handling official documentation related to workers' compensation, ensuring accuracy, completeness, and regulatory compliance. Demonstrating thorough knowledge of the workers' compensation benefit program, including detailed case management and compliance oversight. Supporting administrative projects related to workforce management, contributing to project planning, execution, and evaluation with a focus on accuracy and process improvement. Researching, compiling, and analyzing data from multiple sources to inform decision-making, identify emerging trends, and provide actionable recommendations. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: GS-07: 1 full year of graduate level education, or superior academic achievement GS-09: master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the total qualifying experience as a percentage of the experience required for the grade level; then determining the education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for positions at grades GS-9. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/31/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. View the full announcement and apply on USAJOBS.gov.