NETWORK ADMINISTRATOR-VOICE & COLLABORATION

Job Title: Network Administrator – Voice & Collaboration (day shift) Department: Information Technology Reports To: Infrastructure Manager Summary The Network Administrator is responsible for the day-to-day management, monitoring, and support of critical infrastructure applications, services, and hardware. Serves as the primary administrator and subject matter expert for the organization’s enterprise voice platform, including the migration from Cisco Unified Communications Manager to Webex Calling and ongoing administration of the cloud calling environment. The Network Administrator improves and supports business processes, performs high level troubleshooting, and aligns with business strategies by managing the daily operations and maintenance of network and voice infrastructure; administers voice system and network configurations, and maintains infrastructure configuration backups; initial hardware and system implementation, updates and performs continued maintenance; works closely with IT support and team members as an escalation point to resolve network and voice issues and work with vendors; documents configurations, processes, procedures and other pertinent system information. Supervisory Responsibilities This position does not have supervisory responsibilities. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Responsible for daily monitoring of network infrastructure. • Responsible for 24x7 on-call support rotational shift for IT Support escalations. • Serves as the primary administrator for enterprise voice systems, currently Cisco CUCM and Unity Connection, moving to Webex Calling administration. • Must work flexible hours to accommodate needs before or after regularly scheduled shift to support implementations, upgrades, troubleshooting or maintenance on applications and equipment. • Administers PSTN connectivity, SIP trunks, Local Gateway/CUBE, and analog gateways or ATAs for elevator, fax, alarm, emergency and other analog lines. • Handles moves, adds, changes and deletes (MACD), auto attendants, hunt groups and call flows, and keeps dial plans and call routing documented. • E911: “Ensures emergency calling compliance (Kari’s Law and RAY BAUM’S Act dispatchable location) across all properties.” • Supports voice integrations with hotel guest room phones and the PMS, contact center, call recording, paging and voicemail. • Secures the voice platform: toll fraud prevention, admin role control and MFA in Control Hub, aligned with the WISP. • Works with Systems Developer, System Administrators, or application vendors to define and implement best practices for all application implementations and infrastructure requirements. • Subject matter expert for all projects that involve voice infrastructure implementation both in-house and third-party; acts as senior consultant in resolving complex voice infrastructure problems. • Administers and maintains Enterprise Active Directory resources. • Works with the Sr. Network Administrators to develop and deploy new infrastructure hardware. • Works with the Network Engineer to plan, develop and deploy network infrastructure. • Ensures network readiness for cloud voice: QoS, voice VLANs, bandwidth planning and call quality monitoring. • Participates in projects as a technical resource with the appropriate IT personnel and customers. Completes work activities assigned for project tasks and coordinates efforts with IT team members. Responsible for assisting in the evaluation of existing and new application products. • Builds effective client relationships by communicating frequently, using non-technical business language. Conveys customer feedback to IT staff and vendor. Communicates often and keeps management informed and involved. • Creates business value through successful task completion, balancing business objectives, schedules, and priorities. • Ensures requests and problems are properly submitted, updated, and resolved in the IT ticketing system. • Maintains confidentiality of sensitive system, guest, and employee data. Education and/or Experience Associates Degree (A. A.) plus five (5) years of network/systems administration experience, including at least two (2) years administering enterprise voice systems (Cisco CUCM or comparable). Equivalent experience may be considered in lieu of education. Certificates, Licenses, Registrations CCNA strongly preferred. CCNP Collaboration or Cisco Collaboration Specialist certification preferred. Computer Skills Must have experience administering Cisco Unified Communications Manager and Unity Connection, SIP trunking, QoS, and LAN/WAN/wireless networking, along with Microsoft Windows Server and Active Directory administration and monitoring tools. Experience with Webex Calling and Cisco Control Hub is strongly preferred. Experience with CUBE/Local Gateway, analog gateways, Microsoft Entra ID integration, and scripting or APIs is a plus. Other Qualifications Experience in managing projects utilizing standard project management disciplines and tools. Must have knowledge of Microsoft Domain security, principles, and best practices. Strong analytical and problem-solving skills are required. Must have strong technical skills. Some scripting experience is a plus. Reporting skills, document preparation, and formatting skills are required. Proven customer service/user support skills and experience working with vendor support personnel. Must have the ability to resolve complex, functional system issues. Must have the ability to work well with team members, external and internal, to develop new innovative solutions. Must have strong interpersonal skills, be self-motivated, and adaptable in a fast-paced, ever-changing environment. Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes. Strong presentation and facilitation skills required. Ability to manage multiple tasks, demonstrate flexibility when dealing with changing business priorities, and be a self-starter. Must be able to pay close attention to detail and understand written and oral instructions. Must be able to organize and schedule work effectively. Must work with a high degree of professionalism and autonomy, with a project management style that promotes progress through teamwork in a collaborative environment. Good grasp of technology from a “big picture” integration perspective. Relies on extensive experience and judgment to plan and accomplish goals. Must be able to maintain confidentiality. Industry-specific knowledge of Gaming, Accounting, Operations, and Marketing is a plus. Occasionally, travel may be required as needed. Language Skills Must be able to read, write, speak and understand English. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this Job, the employee is regularly required to stand; walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to sit. The employee must regularly lift and /or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   While performing the duties of this Job, the employee is regularly exposed to secondary smoke and risk of electrical shock. The noise level in the work environment is usually loud.