Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. Serves as a Program Analyst administering correspondence and operations issues, reviewing inquiries received by various communications/media to determine the proper disposition of inquiries and reviewing, evaluating, and solving related problems and conducting analyses of issues related to program segment healthcare administrative functions. Key duties: • Major Duties include but aren't limited to: Administering correspondence and operations issues, reviewing inquiries received by various communications/media to determine the proper disposition of inquiries and reviewing, evaluating, and solving related problems and conducting analyses of issues related to program segment healthcare administrative functions. Works to ensure system designs functionality, and program data analyses meet stakeholder needs, production targets and key performance measures. Performs data analyses, data validations, program evaluations, and related management support functions adequately to facilitate development and refinement of management systems. Reviews assigned inquiries received through various avenues to determine their proper disposition. Conducts research, coordinates, and gathers additional information to prepare accurate, appropriate, and complete responses. Provides findings in writing, using approved/required organization formats. Monitors/tracks assignments to ensure accountability, making ongoing adjustments in accordance with assigned priorities and standards. Develops, organizes, and analyzes considerable data, facts, and guidelines in response for clarification or interpretation of same. Responds to information requests/ correspondence from military services, Congress, Agency, and other governmental/non-governmental organizations regarding reimbursement and policy issues, and provides administrative support relative to reimbursement and other procedural issues. Work Schedule: 8:00 am - 4:30 pm Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD05100A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: - Applying quantitative and qualitative analysis techniques to analyze the effectiveness and efficiency of data systems and clinical programs. - Applying basic evaluative methods to identify issues and root causes and to suggest short-term corrective actions - Supported healthcare delivery project activities by coordinating logistics, monitoring task progress, and drafting routine technical documents, reports. - Performing program evaluation activities to support oversight and quality initiatives within a program office.- Supported the development of basic performance metrics by compiling datasets, validating information for accuracy, and preparing initial summary reports for supervisory review. Preferred Experience: Experience supporting healthcare managed care networks, health plans, payer/provider organizations, or healthcare delivery operations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.