Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. Serves as a personal and confidential program specialist to the oversight supervisory program manager and the director. Leads and manages in oversight monitoring, planning, coordinating, and strategic execution processes involving all aspects of the Contracts Management and Performance oversight and quality program. Key duties: • Major Duties include but aren't limited to: Identifies potential improvement opportunities and advises management through mitigation planning, purposed interventions and project planning to support internal Contracts Management improvement efforts, as well as any contractual Quality Assurance and Surveillance Plan (QASP) improvements. Responsible for key business operations, developing procedures, conducting performance quality reviews and respective oversight processes that support senior leader officials' decision-making. Utilizes Lean/Six Sigma and Continuous Process Improvementmethodologies to all for rapid, highly proactive development of strategies and plans for adoption of ideas and best practices to defuse excellence. Responsible for providing expert knowledge, mastery, oversight, and advice regarding directorate and programmatic performance. Provides oversight for addressing future program concerns, inquiries, and administrative personnel functions, maintaining an exceptional level of trust and confidentiality. Responsible for independent program evaluation and monitoring, problem/scope identification, problem resolution, program analysis and management of support functions, and for the development and performance enhancement/refinement of both contractual management and performance of the community care program. Responsible for the creation and oversight of key performance indicators that realistically monitor performance and quality of the program, performing continuous data sampling and validation based on multiple quality and performance monitors, applying expert knowledge of qualitative techniques to analyze and measure the reliability and variability of clinical, administrative, and technical data. Work Schedule: 8:00 am - 4:30 pm Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD86407A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: - Applying quantitative and qualitative analysis techniques to complete program objectives. - Applying basic evaluative methods to identify issues and root causes and to suggest short-term corrective actions - Supported healthcare delivery project activities by coordinating logistics, monitoring task progress, and drafting routine technical documents, reports. - Performing program evaluation activities to support oversight and quality initiatives within a program office. - Supported the development of basic performance metrics by compiling datasets, validating information for accuracy, and preparing initial summary reports for supervisory review. Preferred Experience: Experience supporting healthcare managed care networks, health plans, payer/provider organizations, or healthcare delivery operations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.