Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. The position's primary purpose is to provide Knowledge Management support to Member Services business line program offices by initiating reviews of knowledge content to ensure that all of the information published in the Knowledge Management portals are current, accurate, accessible and useful to the target audience. Published Knowledge Management content is used enterprise-wide as authoritative guidance for eligibility and enrollment decisions on Veteran health care and benefits. Key duties: • Duties include, but are not limited to: Gathers, analyzes, and interprets Knowledge Management (KM) program data and trends. Performs qualitative and quantitative analytical skills to analyze changes and updates to VA and agency programs, determine impacts of changes to current programs and procedures, and propose and/or recommend new program content or alterations to existing content. Applies analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature. Uses judgment when deciding what assignments can be handled independently and which assignments require the assistance from senior level analysts. Conducts knowledge audits, analyzes program data and trends, recommends changes to KM processes and procedures based on analysis of efficiency and effectiveness, and determines ways to work with existing and new technology and/or databases. Provides abstract thinking, knowledge of visual design and techniques, and the ability to envision how alphanumeric codes achieve a desired aesthetic design that will meet the needs of all users who access the information. Work Schedule: Full-time, Monday-Friday, 8 hour shift between 6:00 am - 6:00 pm. Remote: This position is not authorized for Remote work. Telework: This position may be authorized for Telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Location Negotiable: The "location negotiable" option applies to VA employees who are already assigned to a VA duty station. This option will be implemented in accordance with applicable VA policies, as well as current agency and Presidential guidance. Position Description/PD#: Program Analyst/PD07814A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Manages multiple projects simultaneously, prioritizes competing tasks, and adjusts to changing deadlines and priorities. 2) Performs knowledge audits to ensure that existing content is current, written appropriately, in alignment with VA and Knowledge Management policies and procedures, Section 508 compliant, and meets program goals and objectives. 3) Works with other Knowledge Management team members and Information Technology team members in the development of content in Member Services Knowledge Management System databases. 4) Keeps abreast of program changes identified by Veterans Health Administration and conducts program research. 5) Edits prepared content to meet the needs of the organization and the users of the information. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B or J.D. if related, in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. (Note: You must attach a copy of your transcripts.) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate education. (Note: You must attach a copy of your transcripts.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.