Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. Serves as a Program Analyst within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN) and supporting initiatives and projects through communication with contractors, field facilities, and others within the Agency to define and analyze healthcare issues and/or trends. The incumbent will monitor issues and risks relating to claims processing, clinical documentation, care coordination activities and others needs based on changes within healthcare. Key duties: • Applicant Count: This job announcement will remain open until 10/19/2026. Applications received up to 11:59pm EST on the date in which 75 applications is reached will received first consideration (initial cutoff). Applications received after 11:59pm EST on the date in which 75 applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one-day increments at management request. Major Duties include but aren't limited to: Develops, maintains, and executes tasks related to project management necessary for the assessment and analysis of project assignments. Administers and integrates the work of assigned project team members from different organizations for assigned projects, to include scheduling, tracking progress, providing project and task status updates to project team members and management, and adhering to due dates and other requirements. Responsible for project delivery and keeping management informed of on-going progress up and to completion. Evaluates programs against short- and long-range strategic objectives, as set forth by management. Conducts data analyses, data validations, and program analyses to assess the efficiency and effectiveness of processes within CM, as well as any other contract. Quantitatively and qualitatively analyzes and evaluates the effectiveness of wider IEN operations in meeting established goals and objectives. Leverages a structured methodology to determine root cause of complex program issues, while keeping management informed of progress, outcomes, and thoughtful recommendations to enhance the program overall. Analyzes workload trends against established Key Performance Indicators (KPIs), identifying where irregularities are found which may need further investigation to determine anomalies between expected and actual goals, to include thoughtful rationale and independent decision-making. Conducts analyses, interpreting and analyzing data, providing predictive modeling, and other efforts, to include process flow mapping, artifacts creation/updates, data management, and monitoring performance metric dashboards, to present results to management, educate internal Contracts Management staff, to include supervisory staff. Work Schedule: Full-time, 8-hour shifts Monday through Friday, with tours scheduled between 8:00 a.m. and 4:30 p.m. Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD88958A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Quality Ranking Factor (QRF): Experience in healthcare operations and/or managed care operations. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collecting and organizing program or operational data for healthcare or administrative analysis. Identifying basic trends or issues in workload, performance, claims, or contract activities. Monitoring contract or program performance and resolves routine issues using established policies. Supporting quality or process improvement activities by validating data and documenting workflows. Tracking project tasks, updating status information, and coordinating communications with partners. Preparing reports, summaries, or presentations following established formats and guidelines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.