Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is assigned the organizational title of Workforce Analyst and reports to the Suspensory Program Analyst. The primary function is to provide administrative support to senior staff and supervisory personnel through data collection, analysis, reporting, project management, workforce management and customer relations management. Key duties: • Duties include but are not limited to: Utilizes qualitative and quantitative techniques to recommend improvements in the processes and/or procedures to enhance operations Performs monitoring of productivity related issues to meet prescribed metrics Manages all activities around accurate and timely time-keeping processes, to include entering schedules, modifying schedules, and certification of records for all division staff Advises management on the distribution of work among positions and organizations and the appropriate staffing levels and skills mix Provides direct feedback on staffing requirements, workload projections, scheduling practices, and intraday workforce productivity reporting Assists management by providing direct feedback of Contact Service Representative productivity Performs other duties as assigned Work Schedule: 9:30am-6:00pm MT Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD00718A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assisting with collecting, reviewing, and organizing workload and productivity data to support staffing projections and routine performance reporting. Supporting supervisors by monitoring call center metrics to help identify areas needing improvement. Utilizing management tools to enter and adjust employee schedules, ensuring accuracy in timekeeping processes under supervisory guidance. Assisting with testing new or updated software features and administrative procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.