Program Analyst

This Program Analyst position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is located in the Office of Integrated Veteran Care (IVC), Integrated External Networks, QSV Assurance, Quality and Performance. The Integrated External Networks Office is a focal point within VA on Community Providers, with primary responsibility for data management and analytics functions. Key duties: • Duties include, but are not limited to: Conducts statistical studies, quantitative/qualitative analyses, and other reviews based on Integrated External Networks program goals, current program business initiatives, pilot project assignments, or other requirements identified by Quality and Performance management team and delegated by the Program Management Officer. Develops plans to carry out studies and determines which central information system(s) to use. Outlines specific items for inclusion in studies; determines personnel to interview; identifies the parameters of study information necessary to prepare reports and ensure they contain sufficient detail of value to management in decision-making processes. Collaborates with team members in the selection and application of problem solving methods and techniques and provides advice to the supervisor, Quality and Performance management team, and other various stakeholders across IVC on work methods, practices, and procedures. Establishes time frames to conduct studies and completes studies in accordance with prescribed deadlines. Identifies positive and negative variations of expected performance and quality trends and makes recommendations for corrective actions to a variety of stakeholders. Work Schedule: 8-hour tour Monday-Friday between 6am and 5:30pm MT Telework:This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual/Remote: This is not a remote position. The selectee will be required to report to a VA facility, Agency/VA approved leased space, or any Federal building designated by VA. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a conditional job offer, but before a final job offer. Position Description/PD#: Program Analyst/PD62052A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: - Applying quantitative and qualitative analysis techniques to complete program objectives. - Performed preliminary analysis to identify potential issues, trends, or discrepancies, in order to prepare summaries or recommendations for higher-level specialists or supervisors. - Supported project activities by coordinating logistics, monitoring task progress, and drafting routine technical documents, reports. - Applied specialized knowledge of program requirements to complete recurring assignments. - Contributed to process improvement or policy-related tasks by documenting workflow steps, identifying inefficiencies, and drafting initial recommendations for supervisory review. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.