Program Analyst (Quality Analyst)

This Program Analyst (Quality Analyst) position is with Veterans Benefits Administration (Department of Veterans Affairs) in Phoenix, AZ. This position is in the Medical Disability Examination Office and reports under the direct supervision of the Chief and Assistant Director for the Quality Staff. The incumbent serves as a Quality Analyst and is responsible for conducting audits and providing technical advice to the Chief and Assistant Director in support of the MDEO program. Key duties: • Specific duties include: Conducts audits on completed medical disability examinations to ensure they are accurate, complete, and comply with contractual requirements. Participates in periodic and special focused reviews to validate compliance with new statutory, procedural, or other requirements or significant policy changes or to gather information on particularly sensitive areas that impact examinations. Assists in analyzing data to identify both national and local trends that impact the quality or timeliness of examinations. Identifies program risks and refers them to management. Prepares reports based on analysis, recommending appropriate solutions and strategies to mitigate program risks. Manages multiple projects and assignments concurrently where priorities shift frequently and effort involves coordination among multiple resources, other individuals and divisions, or agents outside of the organization. Serves as an advisor and consultant to the supervisor on determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of the VBA medical disability exam contract. Prepares for and gives oral presentations to various audiences within MDEO, and other VBA senior management, department level executives, and outside agencies. Prepares clear and concise documents. Assists in developing and updating procedural guidance for both internal staff use and distribution to field offices and vendors. Prepares briefing papers and answers Congressional and external stakeholder inquires. Researches Veteran specific issues and prepares all necessary administrative materials, correspondence, and justification detailing reasons for conclusions, recommendations, and decisions. Performs other duties as assigned. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Quality Analyst); PD39461A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not Required Duty Hours: 8:00am - 4:30pm This announcement is being limited to the first 75 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 75 at 11:59 p.m. (EST), whichever comes first. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/11/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 13 or higher and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-13 Grade Level: Specialized Experience: To qualify for this position, applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-12 level) in the normal line of progression for the position. Specialized experience is defined as, but not limited to, experience in rating disability evaluations for Veteran disability compensation claims (RVSR/DRO) and gathers data, prepares reports, and or conducts research to solve issues and recommend solutions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: This work is typically performed in an office environment. The work area is an adequately lit, climate-controlled office. Assignments that require occasional travel will also be conducted in work areas that are adequately lit, heated, air conditioned and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.