Program Manager

This Program Manager position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. The Institute for Learning, Education and Development (ILEAD) provides training solutions and services to support the Veterans Health Administration's high performing workforce throughout their career life cycle. ILEAD is responsible for the development, delivery, and evaluation of education, learning, development, and training programs, products, and services. Key duties: • MAJOR DUTIES: Serves as the director of VHA's training and learning compliance programs. Provides leadership, direction and technical expertise related to training governance, oversight, compliance, auditing and reporting. Manages VHA's governance process for approving mandatory/required training, monitoring adherence to national training standards, and developing training policy. Responsible for the implementation of all Conference Approval and Policy functions. Ensures VHA compliance with all statutory, regulatory and policy requirements related to conference approval and reporting. Responsible for the national accreditation and agent-in-place local accreditation functions for VHA clinical training. Ensures training for the healthcare workforce meets national professional standards board criteria and requirements. Responsible for the development of an annual VHA training action plan. Aligns emerging training needs to VHA strategic priorities and initiatives. Addresses findings from internal/external audits. Benchmarks strong practices across the government and private sector. Supports the oversight of planning, analysis, design, development, implementation and evaluation of national implementation projects from the headquarters to local health care system level. Develops, reviews, and interprets various regulations, legislative proposals, policies and directives. Identifies alternatives. Provides managerial advice and assistance on overall requirements and challenges. Develops and sustains high quality relationships with VHA/VA senior leadership at all levels of the administration. Manages interagency training operations and agreements between VHA and other government departments such as Department of Defense. Serves as the second line supervisor for three subordinate supervisors and teams. Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work. Evaluates work performance of subordinates including giving advice, counsel, or instructions to employees on both work and administrative matters. Interviews and selects candidates. Develops performance standards and holds subordinates accountable. Effects minor disciplinary measures, such as warnings and reprimands; recommending other action in more serious cases. Work Schedule: Mon-Fri, 8:00am to 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Manager/PD166530 Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. :You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to. 1) Experience using instructional methods (e.g. training, teaching) to improve organizational performance and adherence to standards; 2) Experience creating audit or quality assurance activities to monitor compliance with Federal laws, regulations, and/or policy; 3) Second level supervisor experience (setting goals and measuring progress of subordinate supervisors). You will be rated on the following Competencies for this position: Accountability Compliance Customer Service Decision Making Decisiveness Flexibility Interpersonal Skills Leadership Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities. Work also involves travel and may include prolonged standing, walking, and transport of instructional supplies and/or equipment in excess of 30 lbs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.