Program Manager

This Program Manager position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. The Institute for Learning, Education and Development provides training solutions and services to support the VA's high performing workforce throughout their career life cycle. ILEAD is responsible for the analysis, development, delivery, implementation, and evaluation of education, learning, development, and training programs, products, and services. ILEAD also includes leadership development, talent management, and succession planning. Key duties: • MAJOR DUTIES: Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work Evaluates work performance of subordinates including giving advice, counsel, or instructions to employees on both work and administrative matters Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment of such positions Hears and resolves complaints from employees, referring group grievences and more serious unresolved complaints to a higher level supervisor or manager. Effects minor disciplinatry measures, such as warnings and reprimands; recommending other action in more serious cases. Develops performance standards and holds subordinates accountable Exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank. Making decisions on work problems presented by subordinate supervisors, team leaders, or similar personnel Executive leadership responsibility for the implementation and oversight of all VHA training governance, oversight, compliance, auditing and reporting functions Ensure VHA compliance with all statutory, regulatory, and policy requirements related to conference approval Responsible for the accreditation of learning services and associated analytics that best support and enhance ILEAD's client/partner relationships. Evaluates the effectiveness of operations supervised and advises higher level management official of problems involving the relationship of the operations supervised to broader programs and their impact of such programs Supports the oversight of planning, analysis, design, development, implementation and evaluation of the VHA training plans and associated analytics that best support and enhance ILEAD client/partner relationships. Identifies alternatives to VHA training priorities, effectiveness, and provides managerial advice and assistance on overall requirements, policies and challenges Independently develops, reviews, and interprets various regulations, legislative proposals, policies and directives pertaining to resources, budget, programming, financial, business strategy, facilities, and infrastructure operations of ILEAD Oversees interagency operations between VHA and other government departments such as Department of Defense. Work Schedule: Mon-Fri, 8:00am to 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Manager/PD166530 Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to. You will be rated on the following Competencies for this position: Accountability Customer Service Decision Making Decisiveness Flexibility Interpersonal Skills Leadership Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities. Work also involves travel and may include prolonged standing, walking, and transport of instructional supplies and/or equipment in excess of 30 lbs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.