Program Support Assistant

This Program Support Assistant position is with Veterans Health Administration (Department of Veterans Affairs) in Tucson, AZ. Incumbent provides support to the Geriatrics and Extended Care (GEC) Chief Medical Director. The incumbent has overall responsibility for managing, directing and administering a wide variety of complex, administrative, financial and technical functions relating to GEC and other department support staff. Key duties: • Duties include but not limited to: Program Administrative Support Work Participates in the planning and development of long and short range goals for the GEC Chief Medical Director. Assists with analyzing and evaluating productivity, responsible for adjustments, when permissible, to ensure adequate control of significant programs, and makes an accounting to management. Plans and prepares statements of policy and procedures governing service activities to ensure compliance with various review organization's Joint Commission (JC), Crepitation on Rehabilitation Facilities (CARF) and the Institute for Long Term Care (iLTC). Formulates current procedure guidelines, provides training to other staff as needed and issues written instructions for difficult and non-routine matters. Areas of administrative responsibility include maintenance of current waiting lists for clinics under the direct purview of the GEC Chief Medical Director. Preparation of responses on behalf and with approval of the GEC Chief Medical Director in response to written, personal or telephonic inquiries. Prepares reports of all facets of GEC Chief Medical Director program activities, systematic reviews and other studies as required. Prepares statistics and narrative on various reports. Tracks goals and objectives for programs under GEC Chief Medical Director purview. The incumbent is directly responsible for the coordination and development of current administrative needs of the GEC Chief Medical Director. The incumbent will maintain a collaborative relationship with the Group Practice Management (GPM) service, professional Service Chiefs, Community Nursing Home Staff and others who may have a necessary and pertinent relationship with the GEC Chief Medical Director. The incumbent will serve on various professional and administrative committees and boards. Provides representation for the GEC Chief Medical Director as directed. Incumbent will provide management analysis by collecting data and keeping statistics. This position requires that the incumbent create and maintain a tracking system of all activities related to SAIL measures. Program Coordination Support Work Organizationally, the incumbent is responsible to the GEC Chief Medical Director. The incumbent serves as a resource person to the GEC Chief Medical Director and reporting staff. Selects, orders and monitors equipment inventories and ensures accurate reports on office equipment are made timely or as requested. Serves as primary timekeeper for the GEC Provider group, ensuring all time cards are accurate to provide timely due compensation to employees and protect the interest of the Southern Arizona VA Health Care System. Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD10693O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience - Experience working with Microsoft Office Suite. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support; composing correspondence, reports and policies; preparing agendas and taking minutes; maintaining and auditing data; compiling reports; management of control records and equipment inventory; entering time and attendance records. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.