Program Support Assistant

This Program Support Assistant position is with Veterans Health Administration (Department of Veterans Affairs) in Tucson, AZ. This position supports the Administrative Officer for the Medicine Service Line (MSL). This position covers a wide-range of administrative tasks that are related to and include but are not limited to the following items: facilities, fiscal, personnel, performance measurements and monitoring, performance improvement, appointment management, data analysis, environment of care, policy review and writing, patient safety, and Joint Commission accreditation. Key duties: • Major duties include, but are not limited to: Develops reporting procedures, sampling techniques, and measurements at various points in the operational and patient flow processes to identify problem areas or inherent weaknesses in work processes, procedures, information systems, and content. Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls. Identifies operational activities that meet, exceed or fail to meet established criteria. Uses standard qualitative and quantitative measurement techniques to report on status of assigned subject areas. Investigates and analyzes adverse quality trends or conditions and initiates corrective action. Monitors qualitative and quantitative measurements for performance measurements that apply to the MSL. Identifies areas requiring further analysis. Recommends approach to Administrative Officer. Assists management in developing programs to ensure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services. Reviews and assists management in writing policies and procedures that relate to the MSL. Develops training materials, presentations and information packages for the MSL. Based on samples or guidance from senior staff, develops materials to convey program information to target audience. Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and operational policies. Identifies steps for improvement of processes that might be opportunities for applying standardization across the MSL. This may include facilities, fiscal, education, personnel, or any other administrative area within the MSL. Performs other related duties as assigned. Work Schedule: Monday - Friday/ 8:00 a.m. to 4:30 p.m Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD13548A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/16/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: utilizing office automation tools to building and maintain electronic files, generating reports, and creating documents; experience performing customer service duties such as providing administrative support to medical staff in clinic management processes; reviewing and processing official documents and forms to ensure compliance with an organization's policies, directives, guidelines, or training materials. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.