Senior Associate - Technology Operations Engineering

Enterprise Identity Application Support Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. Enterprise Identity is the foundation of American Express's digital customer experience, enabling secure, seamless, and reliable authentication and authorization services. The Enterprise Identity Application Support (AS) team partners with Product, Engineering, SRE, and Program teams to ensure the availability, performance, and resilience of mission-critical Identity and Access Management (IAM) platforms. These capabilities include American Express Logon, OAuth-based authorization for Open Banking, customer identity systems such as Product Registry and Profile, and authentication services including One Auth, AuthN+, and Verification Services. Supporting high-availability objectives of up to 99.999%, the team operates 24x7x365 through a global follow-the-sun model spanning the United States and India. How Will You Make an Impact in This Role? You will play a critical role in maintaining the reliability, stability, and performance of Enterprise Identity applications supporting millions of customer interactions. This hands-on technical role focuses on production support, incident resolution, application troubleshooting, observability, automation, and continuous reliability improvements. You will collaborate with engineering and SRE teams to proactively identify production risks, resolve complex technical issues, reduce incident recovery times, and improve platform resilience through engineering-driven solutions.