Senior Director, Administrative and Auxiliary Operations, Specialized IT Services

This Senior Director, Administrative and Auxiliary Operations, Specialized IT Services position is with University of Arizona in Tucson, AZ. Oversee the long-term initiatives of multiple large divisions. Serve as the trusted technology partner to public safety, administrative, and auxiliary leadership, actively participating in each unit’s leadership meetings to build a working understanding of their operational practices and technology needs. Identify opportunities to translate those needs into shared, integrated systems, creating efficiencies and a more connected campus experience. Align and prioritize unit-level initiatives against broader institutional priorities and facilitate governance and portfolio decisions in the context of differentiated missions and constrained resources. Lead and mentor the Business Analysis, Project Management, Application Development, EGIS, Athletics, and Housing IT teams through regular one-on-ones and team meetings. Manage performance, priorities, and team culture. Cultivate continuous learning, professional growth, and career development by identifying opportunities for team members to leverage and apply their skills in support of the entire pillar and to optimize the use of the team’s collective technical talent. Oversee a team of multidisciplinary managers. Oversee complex, cross-departmental technology initiatives end-to-end, from technical evaluation through implementation and support, prioritizing them strategically against the broader goals of the pillar and university. Participate in RFP committees and vendor evaluations to guide strategic modernization decisions that deliver the greatest value from the university’s technology investments. Manage vendor relationships, service providers, and external partners across administrative, auxiliary, and public safety technology portfolios, including contract review and negotiation. Serve as Information Risk Owner (IRO) for technology and vendor risk reviews, ensuring appropriate governance. Collaborate with other senior leaders within UITS to develop strategies and roadmaps that align IT initiatives, operations, and resources to the broader goals of the university. Supervisory Responsibilities: This position has supervisory responsibility for approximately 29 FTE employees. Knowledge, Skills, and Abilities Strong working knowledge of university-specific auxiliary systems and operations, including campus housing, dining, retail, parking, and transportation. Strong working knowledge of public safety systems and operations, including police, physical security, access control, video management, and physical and mobile credentialing. Demonstrated ability to negotiate with and influence senior leaders within a culture of decentralized decision-making, preferably in higher education. Demonstrated success partnering with diverse operational stakeholders to translate differentiated operational needs into shared technology solutions. Understanding of emerging technologies and potential applications to improve operational efficiency and effectiveness. Skill in developing high-performing, cross-functional teams that serve a diverse portfolio of operating units. Demonstrated ability to manage demand for new IT functions, prioritization, and resource constraints. Skill in cultivating a positive culture of collaboration, continuous learning, and improvement.