Senior Manager-Digital Product Management

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise CRM Solutions (eCRMs) team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise CRM Solutions (eCRMs) team creates solutions for the Sales and Customer Domains via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are looking for Senior Manager, Digital Product Strategy to partner closely with Product, UX, Business Architecture, Data/AI, Technology, and Line of Business stakeholders to shape the future of the Sales technology experience. The role will be responsible for developing product strategy, conducting research, identifying and validating future capabilities, and translating insights into actionable product roadmaps and investment recommendations. This role will report to the Director of Product Management of the Sales Product Strategy team. This role will be critical in ensuring we are proactively identifying what to build next, validating the highest-value opportunities before investing, and aligning our product roadmap to the long-term Sales transformation vision.