Senior Manager - Sales Tools Change Strategy & Engagement

American Express Global Commercial Services (GCS) continues to invest in the tools, technology, and AI-enabled capabilities that help sales colleagues work more efficiently, engage customers more effectively, and drive business growth. Successfully transforming the sales experience requires more than delivering new capabilities—it requires a clear and compelling story about where we are going, how today's work moves us toward that future, and how colleague and stakeholder feedback shapes the journey. The Senior Manager, Sales Tools Change Strategy & Engagement will lead stakeholder engagement and change strategy for the Sales Tools organization. Sitting within Sales Tools Experience & Insights, this role will work horizontally across Strategy, Product Management, and Experience & Insights to create an integrated narrative spanning long-term strategy and investments, near-term roadmap and product delivery, pilots and experimentation, and the colleague experience today. This leader will translate a complex, fast-moving portfolio into clear, audience-relevant communications while building scalable mechanisms for stakeholders and sales colleagues to influence the journey. The successful candidate will combine exceptional communication and synthesis skills with strong stakeholder judgment and operational discipline—leveraging existing forums and channels, creating reusable core content, and introducing new mechanisms only where they meaningfully improve understanding, alignment, or feedback.