Senior Manager - Technology Project Management

At American Express, technology is at the heart of how we deliver exceptional experiences for our customers and colleagues. Our technology platforms operate at significant scale and require continued focus on reliability, resilience, security, and engineering excellence. The Site Reliability Engineering (SRE) organization is seeking an experienced Senior Technical Program Manager to lead complex, cross-functional engineering initiatives that strengthen the reliability, resilience, security, and operational maturity of critical technology platforms. In this role, you will partner closely with SRE Directors and engineering teams to identify systemic technology risks, establish priorities, accelerate remediation, strengthen engineering foundations, and drive sustainable solutions across the technology ecosystem. You will also help advance the use of automation and agentic AI to solve complex engineering and operational problems, partnering with engineering teams to move high-value use cases from problem identification and rapid experimentation through production adoption and enterprise scale. This is not a traditional project management role. Success requires strong technical acumen, an engineering mindset, data-driven decision making, and the ability to influence outcomes across organizations without direct authority. The Role As a Senior Technical Program Manager within Site Reliability Engineering, you will lead a portfolio of strategic engineering initiatives spanning reliability, vulnerability remediation, technology risk reduction, engineering foundations, infrastructure modernization, automation, and AI-enabled engineering solutions. You will work across SRE organizations to identify common engineering challenges, concentration of risk, systemic dependencies, and opportunities where shared platform capabilities or automation can solve problems at scale. You will translate complex and sometimes ambiguous technical challenges into clear priorities and executable programs, establish measurable outcomes, remove cross-organizational barriers, and provide engineering and technology leaders with actionable insights into progress, risk, and investment priorities. A critical part of the role is helping evolve the organization from issue-by-issue remediation toward systemic prevention through stronger engineering foundations, platform capabilities, automation, and secure- and reliable-by-default practices.