Senior Technical Product Manager – Agent Evaluation & Observability

Agentic Partner Membership Experiences The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences, from payments to rewards to servicing, that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital products on #TeamAmex. The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market. We are looking for a Senior Technical Product Manager to lead the roadmap for tools and workflows that hlep teams test and improve agent-enabled customer experiences. You will help teams measure how well agent's complete customer tasks, understand failures and use the findings to improve their experiences. You will own the product roadmap, requirements and adoption of shared evaluation tools and workflows. Working with engineering and enterprise platform teams, you will build on existing capabilities to help product teams assess agent performance and decide what to improve. Domain product owners will remain accountable for release decisions.