SPECIAL EVENTS MANAGER

Job Title:  Special Events Manager Department: Resort Sales FLSA Status: Exempt Reports To: Senior Event Manager Summary The Special Events Manager will coordinate the use of meeting space, outlets, facilities, products and services as requested for events. This position is responsible and accountable for the delivery and support of events and event meeting planners along with various hotel and casino operating departments at both Casino Arizona and Talking Stick Resort. This position will plan and oversee events for various departments to include but not limited to Sales, Entertainment, Marketing, Human Resources and Administration. Supervisory Responsibilities This job has no supervisory responsibilities. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Builds rapport with meeting planners and co-workers in order to identify their needs and expectations. • Ensures a smooth and seamless experience by communicating with all departments within the casino and hotel. • Processes business correspondence and creates contracts and other related booking documentation as required to execute events. • Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management.  Signature verification of course attendance will be required. • Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI. • Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position.  This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations. • Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls. Education and/or Experience HS Diploma or GED required; college degree preferred; minimum of 2 years work experience in Event Management or related professional area and/or an equivalent combination of formal education, training, certifications and related professional work experience.  Experience must include contracting, planning and overseeing execution of events through to final billing. Computer Skills To perform this job successfully, an individual should have strong PC skills and a thorough knowledge of Microsoft Office applications particularly Excel.  Strong knowledge of Delphi and InfoGenesis strongly preferred. Other Qualifications •    Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. •    Must display initiative and ask appropriate questions to clarify uncertainties. •    Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. •    Must have the ability to make sound business decisions based on budgetary restrictions. Language Skills Must be able to read, write, speak and understand English. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is occasionally exposed to secondary smoke.  The noise level in the work environment is usually moderate.