Supervisory Customs Entry Officer

This Supervisory Customs Entry Officer position is with Customs and Border Protection (Department of Homeland Security) in Phoenix, AZ. Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, San Francisco Field Operations, Center of Excellence and Expertise for Apparel, Footwear, and Textiles (AFT-CEE). The selection will be made, and oversight of this position will be maintained by the Field Office. Please see Duties section for a list of Ports of Entry. Key duties: • Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Location negotiable upon selection - locations can be filled at any of the ports listed below. Locate a Port of Entry: Locate a Port of Entry | U.S. Customs and Border Protection In this role, you will be responsible for supervising and directing administrative operations performed by a Center of Excellence and Expertise team tasked with providing technical expertise about admissibility, control, entry and export of merchandise and revenue collection, post-release processes, and overall management and marketing of various automated systems. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. Typical duties Include: Provides expert technical advice to higher-level CBP officials on the entry process and provides employees advice, counsel, and instruction on work and administrative matters. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Stimulates, motivates, and instills a sense of participation among employees to achieve goals. Monitor and evaluate employee's work as well as the services to the trade community provided. Hears and resolves complaints from employees, refers group grievances and more serious complaints to a higher level. Takes minor disciplinary actions, such as warnings and reprimands, and recommends actions in more serious cases. Qualifications: Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Demonstrating the ability to effectively communicate both orally and in writing while providing technical guidance on merchandise admissibility, entry, export, revenue collection, and post-release requirements for assigned trade program operations. Adapting to changing procedures in order to meet mission objectives while planning and assigning weekly, monthly, and quarterly workloads based on operational priorities, case complexity, employee capabilities, and established processing schedules. Making important decisions concerning the interpretation of considerable data regarding the various kinds of entries while monitoring and evaluating employee work products for compliance with applicable customs laws, regulations, policies, procedures, and performance standards. Refining methods and techniques used in verifying eligibility to make entry while coordinating with CBP field offices, Headquarters, Revenue Division personnel, other federal agencies, brokers, importers, carriers, sureties, and trade associations on technical and operational entry matters. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/23/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. View the full announcement and apply on USAJOBS.gov.