Supervisory Health System Specialist (Chief of Recalls)

This Supervisory Health System Specialist (Chief of Recalls) position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. NCPS is a complex VHA national program office having direct impact at Central Office, Network, facility, and frontline levels. The incumbent serves as Chief of Recalls within Veteran Safety Oversight, Enterprise Solutions (Engineering) value stream of NCPS and is responsible for the management, oversight, and continuous improvement of VHA-wide medical device and medical product recall systems for which NCPS serves as the responsible program office. Key duties: • Independently communicates with staff of other national VHA program offices, VHA VISN and facility leadership, service chiefs, and other key officials within or outside of the VHA to define requirements, obtain information, negotiate for services, and to clarify issues. Assignments frequently involve longterm planning, identifying system-wide issues, developing policies, procedures, and practical solutions, and coordinating implementation of improvement strategies. Advises on the allocation of resources to support program activities and ensures that efficient use of same. Organizes and leads change at NCPS to respond to national goals and priorities, and actively participates with NCPS's leadership team in the formulation and implementation of policies and procedures. Oversees, directs, evaluates, and monitors all Recalls program activities and makes substantive recommendations for program improvements. Ensures effective use of Recalls staff and recommends needed changes to enhance support services and meet organizational requirements. Provides expert advice and technical assistance to managers and supervisors in a wide variety of areas. Resolves sensitive problems involving planning, management, communications, and control in relation to manpower and material resource utilization, objectives, and policies of the NCPS. Incumbent prepares recommendations, based on legislation, that change the way the Recalls and other patient safety programs operate. Using extensive knowledge of VHA programs and operations, the incumbent interprets national policy and negotiates and reconciles conflicting interpretations and differences among stakeholders. Develops new or modified policies if necessary and ensures their implementation nationwide. Provides leadership to and directs the Recalls staff in evaluating the impact of a recall and communicating corrective actions to be taken by staff at appropriate VHA facilities. Recalls include those issued by the Food and Drug Administration (FDA) and those originating within VHA. Depending on the nature of the recall, and the potential harm to patients, this may include a recommendation for patient notification and may also lead to the development by NCPS of a VHA Patient Safety Notice, Alert or Advisory. Monitors internal VHA and external sources (e.g., FDA, Defense Logistics Agency, Vendor/Manufacturer, etc.) for information that could potentially impact patient safety. Researches, classifies, and prioritizes potential recall information to determine dissemination method and what entity within VHA will have responsibility for implementing required actions. Creates and issues recall notices that do not require clinician action directly from NCPS to the field for action. Notices mandate actions that must be taken by the field to safeguard the life or health of VHA patients. Coordinates notification within VHA, up to and including Remove from Use (RFU) Recall actions. Ensures and oversees field compliance monitoring, trend analysis, report management, user management and training. Advises the Director for Veteran Safety Oversight, Enterprise Solutions, NCPS executive leadership and VHA executive leadership on product recalls that may require patient notification or additional follow up care and coordinates with other VHA personnel and managers as needed to provide the best possible outcome for VHA patients. Serves as the primary point of contact between NCPS, the VHA Office of Quality and Patient Safety, and the National Acquisition Center and the VHA Office of Clinical Logistics in matters regarding the removal of identified medical devices and products. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Health System Specialist (Chief of Recalls)/PD643790 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Quality Ranking Factor (QRF) that are ideally sought: Prior experience in a health care setting (clinical or non-clinical) Prior experience with recalls, supply chain, or patient safety in VHA You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Works with senior leaders inside and outside the VHA to define program needs, share information, arrange services, and solve complex problems affecting programs. Advises on resource allocation to support program activities, organize change initiatives in alignment with national goals and priorities and actively participates in development and implementation of policies and procedures for a local, regional, or national program. Directs, evaluates, and monitors all activities related to a recall or safety program; makes substantive recommendations for program improvements, and optimized the effectiveness and deployment of staff. Uses advanced knowledge of different analytical methods to develop, manage, and improve programs, track progress toward goals, and evaluate how complex management processes and systems are working within their area of responsibility. Advises leaders and executives on product recalls or safety topics that may affect patient care and works with other staff to ensure the best outcomes for VHA patients. AND The Individual Occupational Requirement: For the 0671 Occupational Series you must have Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, but occasionally involves walking, bending, climbing stairs. The work also involves coping with complex, persistent demands from a variety of sources that can be regarded as a high-pressure work situation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.