Supervisory Health System Specialist

This Supervisory Health System Specialist position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. Clinician Experience is managed by the Clinician Director and organizationally located in the Digital Health Office (DHO), Office of Clinical Informatics (OCI). This position serves as the Supervisory Health Systems Specialist for clinical applications within Clinician Experience. Key duties: • Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and develop an understanding of the needs and requirements of information end-users. Consults with customers to gather and evaluate functional requirements and translates these requirements into technical solutions. Provides guidance to customers about applicability of information systems to meet business needs. Provides reports, progress updates, and presentations to key senior executives and leaders within VA and VHA, on all aspects of clinical applications; provides guidance for interim, phase, milestone, and final project reviews; identifies project documentation requirements and procedures; and supports development and implementation of product release plans. Oversees all schedules and timelines, change control procedures, resource estimation and management and project maintenance procedures and directs multiple teams to accomplish this work with members at all levels of the organization including program offices, medical facilities, VISNs, and VHACO. Collaborates with contributors spanning numerous cross-administration teams from knowledge management, business and technical architecture, development partnerships, strategic plan and change management and is accountable for the collaborative work products and deliverables of these teams. Expert in healthcare administration, healthcare IT program portfolio and project management who possesses strong executive leadership skills, has the ability to establish an organizational vision, and influence others to translate vision into action in a continuously changing environment and is able to formulate objectives and priorities and implement plans consistent with the long-term interests of the organization, while capitalizing on opportunities and managing risks. Directs and facilitates planning, development, implementation, coordination, monitoring and evaluation of all respective efforts to include ongoing review of scope and schedules, project guidelines, requirements, and deliverables; and active, independent problem solving, including requirement refinement, corrective action, and plan modification. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Supervisory Health System Specialist/PD872500 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor (SPF): Training and mastery of applying, lean and agile methods for continuous improvement. Experience applying system engineering thinking and methods. Experience working on an enterprise product that is used by a very large user-base. Prior experience with JLV You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Managing the technical, business, cultural, and architectural strategy for migrating from the current to the future health informatics environment, as well as supervising staff responsible for the business-side support of existing clinical applications currently utilized nationally in the field. Directing and managing activities and teams to define overall project requirements, plan and coordinate design, development, and implementation, resolve a wide range of management and technical issues, and review and refine final products prior to submission. Identifying and evaluating highly effective methodologies and benchmarks best practices from industry and other government organizations, leads teams to develop and test methods, evaluates test results and selects methods that will result in quality design and high customer satisfaction. Expert regarding technical advice and guidance to senior management officials in the appropriate application of information services to agency mission and programs including providing advice regarding emerging issues and the impact of emerging issues on the agency business requirements. Planning and coordinating agency wide implementation of process improvement methods and concepts that improve the quality of health care and clinical software products. AND The Individual Occupational Requirement: For the 0671 Occupational Series you must have Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, but occasionally involves walking, bending, climbing stairs. The work also involves coping with complex, persistent demands from a variety of sources that can be regarded as a high-pressure work situation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.