Supervisory Health System Specialist - VISN Operations Center Director

This Supervisory Health System Specialist - VISN Operations Center Director position is with Veterans Health Administration (Department of Veterans Affairs) in Phoenix, AZ. Incumbent serves as the Director of the VISN Operations Center, a principal executive responsible for direct oversight and authoritative decision-making of VISN-wide operations and resources at the VHA level. Reports to and serves as a primary advisor to the Deputy Network Director (SES) and the Network Director. Maintains a direct line of communication to top agency leadership and regularly prepares and delivers executive-level reports and recommendations for the Under Secretary of Health. Key duties: • Duties include but not limited to: Oversees administrative functions for the VOC and exercises executive authority for all VISN operational activities, including direct oversight and allocation of resources for Health Service Areas (HSAs), direct management of communications and policy implementation from VA headquarters; Directly manages all communications, correspondence, and external stakeholder engagement activities, including Congressional inquiries, regulatory reviews, and national task force assignments, without requirement for additional supervisory approval; Develops and prepares special or recurring reports and studies for the Network Director, Deputy Network Director, and other senior agency executives ensuring direct transmission of data and analysis without intermediary review; Coordinates cross-program projects, establishes collaborations with top agency stakeholders, and independently directs the implementation and execution of special projects and initiatives; Manages and prepares responses to correspondence, and ensure closure on all identified barriers to exceptional care; Directs administrative plans and teams to implement directives, address concerns, and solve VISN-wide issues; Establishes and monitors key performance metrics and dashboards to drive ongoing improvement and accountability; Identifies long and short range needs, formulates proposals for top management consideration, and plans and initiates improvement actions for VISN wide implementation and quality attainment; Oversees the measurement of signature activities against established goals and objectives and directs continuous assessment and improvement of all programs and procedures, exercising authority to review or terminate elements that do not meet established standards; Directs the HSAs response to national emergencies, disasters, and other crises, with executive authority for all operational decisions, resource allocations, and external engagements across the VISN; Supervises subordinates and is responsible for the full range of leadership activities, to include selecting official for key administrative and supervisory positions across multiple program areas to meet agency needs; Provides direct oversight and allocation of resources for assigned health areas; Other duties as assigned. Work Schedule: Monday-Friday, 7:30am - 4:00pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Location: Selected candidate will maintain their current duty station in accordance with return to office procedures. Position Description/PD#: Supervisory Health System Specialist - VISN Operations Center Director/PD80001VS Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement: All applicants, regardless of grade level must meet one of the following individual occupational requirements: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. -OR- Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. -OR- Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the above Individual Occupational Requirement (IOR), applicants must also meet the experience relevant to this position. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Oversight and administrative management of multiple program areas to meet the needs of a healthcare organization; identify and implement improvements to optimize processes, access strategies, and decisions through an in depth analysis; coordinating cross-program projects or initiatives in the health care field. This work must have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Preferred experience: The ideal candidate possesses progressively responsible leadership and management experience in a large, complex healthcare system or comparable organization, demonstrating experience in several of the following areas; Executive-level leadership of complex healthcare or health-system administrative operations involving multiple facilities, programs, service lines, or geographically dispersed organizational components; Supervising subordinate team leads, and professional/administrative staff, including experience with recruitment and selection, performance management, employee development, corrective action, workforce planning, and organizational effectiveness and applying advanced analytical and evaluative methods, performance metrics, dashboards, process improvement methodologies, and/or digital technology to identify organizational problems and develop executive-level recommendations. You will be rated on the following Competencies for this position: Administration and Management Data Management Decision Making Leadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in a typical office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.