Supervisory Information Technology Specialist (PLCYPLN)

This Supervisory Information Technology Specialist (PLCYPLN) position is with Forest Service (Department of Agriculture) in Phoenix, AZ. This position is located with Business Operations, Chief Information Office. The Chief Information Office (CIO) develops and manages the Information Technology (IT) systems, applications, operating environments, and resources for USDA's Natural Resources and Environment (NRE) Mission Area, which includes the Forest Service. For additional information about the duties of this position, please contact Benjamin Moreau at Benjamin.Moreau@usda.gov. Key duties: • Proactively develops partnerships with key stakeholders, other agencies, and USDA to provide the best value in the services and solutions developed and offered by the CIO. • Advises executive leadership regarding strengthening and improving of programs, service delivery, and modernization. • Responsible for the annual review of operations and cost allocations. • Sets performance standards for supervisors and other employees in the organization. • Provides trusted advice on the relationship of major policy decisions, proposed changes from legislation or regulation on IT delivery, capital planning, budget or staffing levels and their impact on program objectives. Qualifications: In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Specialized Experience Requirement: For the GS-15: Applicants must have at least one year of specialized experience equivalent to the GS-14 grade level. Specialized experience is defined as four or more of the following: Developing policy, standards, and guidelines related to the development and support of information technology (IT) systems and services; and/or Providing guidance on the impact of policy decisions or proposed regulation changes on information technology (IT) delivery; and/or Monitoring the effectiveness and delivery of information technology (IT) services to customers, including gaining consensus on schedules, priorities, and funding for the delivery of supported systems; and/or Providing analysis and development of appropriate cost-sharing models and mechanisms, full cost methodologies, and consumption data; and/or Delivering reliable counsel on the impact of important policy choices, proposed legislation or regulatory changes on IT delivery, capital planning, budget, or workforce levels, and their influence on program objectives. AND Information Technology (IT) related experience must also demonstrate each of the nine competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. View the full announcement and apply on USAJOBS.gov.