SUPERVISORY IT SPECIALIST

This SUPERVISORY IT SPECIALIST position is with Deputy Assistant Secretary for Information and Technology (Department of Veterans Affairs) in Phoenix, AZ. This position is located in the Office of Information Technology (OIT); End User Services (EUS), End User Operations (EUO), Endpoint Engineering (EE). The incumbent functions as the Director of Client Technologies, performing work that has a critical impact on VA's ability to analyze, develop, and implement IT projects and programs; that ultimately affect the plans, goals, and effectiveness of VA Medical Centers nationwide. Supervising over administrative and technical personnel duties. Key duties: • Major Duties: Serves as the Director of Client Technologies, directly supervising 2nd level supervisors overseeing work performed in Operations, Budget and Procurement, and Engineering. Directs the efficient planning and operation of the Client Tech program. Formulates plans and proper courses of action to implement program objectives on a timely and accurate basis and ensures proper coordination with the necessary stakeholders. Develops work plans and manages the overall work to enhance achievement of the goals and objectives. Determines which goals to curtail or emphasize. Prepares short and long-range plans with employees and contract personnel manages the program; and sets priorities and deadlines. Reviews and assigns work; finds ways to improve work processes and quality; adjusts work assignments to accommodate and resource allocation decisions. Ensures smooth and efficient functions and operations by ensuring that subordinates collaborate and share information and utilize uniform workflow and assignment tracking mechanisms as well as document and information repositories. Directs and executes hiring/onboarding efforts, and makes decisions with respect to hiring, details, reassignments, program funding and contractual support. Develops Statements of Work (SOW), understanding of contract clauses based on laws; policy, and procedures contained in Federal Acquisition Regulations (FAR), and other directives. Plans for and manages multiyear contracts. Serves as technical liaison for contractors ensuring satisfactory performance and timely delivery of services; provides technical direction and clarification and guidance to contract specifications included in the SOW. Serves as the Client Tech subject matter expert in the interpretation, revision and development of new policy, regulatory guidelines, and requirements. Establishes organizational goals and determines resources needed to maintain the mission and functions. Develops long-range plans that involve assessing, delivering, and managing desktop configuration for endpoints requirements VA-wide using automated processes and tools. This includes financing of operations, logistical support, budgeting, financial reporting, and internal controls. Establishes and overseas the development of new policies, regulations and procedural guidelines as it relates to desktop/endpoint management operations and support. Facilitates the assessment of functional business transformation initiatives against strategic initiatives to enable alignment, integration and performance criteria. Oversees Client Tech products (infrastructure, engineering, operations) by formulating and prioritizing requirements with the business customer; designing, developing and delivery of capabilities; developing standard operating procedures, security documentation and artifacts; and retirement of obsolete functions. Responsible for identifying engineering level customer needs, prioritizing features, guiding the development work through workload tracking methods and developing the program vision and roadmap. ***Additional duties required, within scope of the position description.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 651- Enterprise Architect, 801-Program Manager, and 752-Cyber Policy and Strategy Planner. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: SUPERVISORY IT SPECIALIST/PD204790 Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Monday-Friday; 800AM to 4:30PM EST. (Tour of duty may be subject to change based on organizational needs). Compressed/Flexible: May be available/authorized, at Manager's discretion, determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual, NOR a remote position. Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. *Subject to call back outside of regular tour of duty.* Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity. Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2026. ***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.*** Minimum Qualification Requirements Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-2210-14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience for this position is defined as: Experience in IT operations, supervision, and management of IT delivery systems and equipment; administering IT operational activities that support all organizations within the geographic area: utilizing strategic planning, budgeting, performance management and implementation of new, and maintenance of, existing operational hardware and software required for IT Support of all end users in the area; identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the systems; applying service management concepts for networks and related standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. View the full announcement and apply on USAJOBS.gov.